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Email Customer Service

We need someone who can check customer service emails, process replacements, and verify orders daily. This is a long-term, ongoing position. This job takes about 30 minutes per day.

Responsibilities:

- Processing replacement shipments for customers after checking daily emails

- Verifying addresses and checking over orders before approving them to ship

- Updating inventory records

- Sending customers a feedback request form weekly

Requirements:

- Must be fluent in English

- Must have reliable internet connection without frequent power outages

- Must be comfortable interacting with customers in a polite and friendly manner

- Must have previous customer service experience

- Must be able to complete the job sometime after 4:00 AM and before 8:00AM (UTC−05:00)

Notes: I have a detailed training website with instructions and FAQ's so you can quickly learn the material.

Please answer these 3 questions in your proposal:

1. We start shipping at 8:00 AM (UTC−05:00). We need to have all the emails checked and replacements processed before the warehouse start shipping. Are you able to complete this job each morning after 4:00 AM and before 8:00AM (UTC−05:00)?

2. A customer received a damaged item in the mail. We need to send a replacement. In your own words please write a response to the customer.

3. Tell me about an experience you’ve had with a really irate customer. How did you handle it?

Skills: Customer Service

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About the Employer:
( 88 reviews ) Columbia, United States

Project ID: #17934059

28 freelancers are bidding on average $11/hour for this job

jonna88

Hey there! Hope you are doing fine. 1. We start shipping at 8:00 AM (UTC−05:00). We need to have all the emails checked and replacements processed before the warehouse start shipping. Are you able to complete thi More

$15 USD / hour
(15 Reviews)
5.2
Excelentt

1. I am available to work from 4-8am UTC -5. 2. Hello. Thank you so much for your message. Please send us a picture of the damaged item. We'll check and send a replacement for you. Please accept our sincere apologies More

$8 USD / hour
(11 Reviews)
5.8
carlos050698

Hello, I have a lot of experience in customer service and being virtual assistant, I have high English level and native Spanish fluency. I can manage accounts and I have worked in the management of online stores (Amazo More

$10 USD / hour
(1 Review)
3.4
jenlightly

I have worked in customer service for bilingual campaigns so I have the experience and I have plenty of time to help you. 1. Yes, I can start to work early. 2. Hello Lukas I am writing in reference to t More

$12 USD / hour
(2 Reviews)
1.2
$13 USD / hour
(0 Reviews)
0.0
wrcperera

Dear Sir Thank you for the opportunity given to submit my offer. I am very well experienced in International trading and shipping which I believe is an advantage for me to do this task. Also I am handling customer inq More

$16 USD / hour
(0 Reviews)
0.0
interlitpol

Greetings, i am applying for this job, because i have an experience of more than 5 years in the field of customer service, sales rep, and technical assistance, besides i'm fluent in english, french spanish, and arabic More

$10 USD / hour
(0 Reviews)
0.0
Daisy429

Good day! I worked as an order support specialist in almost a month for ProFlowers, so I'm kind of familiar with how the work is being down. I've also done emails for their customers. To answer your questions, here it More

$8 USD / hour
(0 Reviews)
0.0
HodlerMagazine

I have the professional qualities, experience and equipment to properly complete this job for you. Well-spoken and clean.

$12 USD / hour
(0 Reviews)
0.0
dmalag1201

Hi there! I would like to apply as a Customer Service Representative at your company. Is training provided on the chosen one?

$8 USD / hour
(0 Reviews)
0.0
VOTIKO

Hi we are expert customer support service. Votiko is established in 2004. Votiko has 45+ superstar telemarketers Team available to provide telemarketing service. At votiko, we have a professional, high performing More

$8 USD / hour
(0 Reviews)
3.5
jmilushev

Hello, I have read the project description. It is mentioned that this is a long-term job position which is great, because this is exactly what I am seeking at the moment. I can see that I cover all the requirements th More

$14 USD / hour
(0 Reviews)
0.0
tuhindo82

Dear MBA degree and B. Sc (Computer Science),Understanding how valuable an education is, I am serving Pacific Pharmaceuticals Limited as aAsstt: Manager (MIS and IT). I have just seen your Job posting and upon read More

$8 USD / hour
(0 Reviews)
0.0
idelmendo09

Dear Sir/ Madam: Below please see my answers to your questions. Thank you in advance for your time and consideration. Looking forward to working with you soon. 1. Yes. I will be able to complete the job based More

$8 USD / hour
(0 Reviews)
0.0
ladomi

Your job really interested me and I am sure you won’t be dissapointed! I guess it is up to you to decide! Thanks for your time!

$15 USD / hour
(0 Reviews)
0.0
digidreamstech

Hello, I have checked project requirements and can work on this project. It will be resolved quickly. Thanks.

$12 USD / hour
(0 Reviews)
0.0
AvanzaSolution

I ran into your project posting for a Contact Center to handle your inbound calls, and I’d like to ask you: Do the centers you work with look after their relationship with your company by strengthening the one you More

$11 USD / hour
(0 Reviews)
0.0
shosi

Hey :) I am interested in your project to provide support to your customers. I already worked for few companies as a customer supporter. I will make happy your customers easily. Please check the answer of follow More

$15 USD / hour
(0 Reviews)
0.0
nianmagulado

I have 13 years in the servicing industry, Specifically customer service for a satellite company and sales/collections for a well known bank. Part of my daily task was to read and respond to both customers and business More

$16 USD / hour
(0 Reviews)
0.0
Khulna1

Dear sir i have read your job requirement carefully and i can assure you that i am experienced enough in the field that you have asked. I can also make with up the requirements. The answer to the question that you hav More

$10 USD / hour
(0 Reviews)
0.0