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Part time customer service

We need someone who can check customer service emails, process replacements, and verify orders daily. This is a long-term, ongoing position. This job takes about 30 minutes per day.

Responsibilities:

- Processing replacement shipments for customers after checking daily emails

- Verifying addresses and checking over orders before approving them to ship

- Updating inventory records

- Sending customers a feedback request form weekly

Requirements:

- Must be fluent in English

- Must have reliable internet connection without frequent power outages

- Must be comfortable interacting with customers in a polite and friendly manner

- Must have previous customer service experience

- Must be able to complete the job sometime after 4:00 AM and before 8:00AM (UTC−05:00)

Notes: I have a detailed training website with instructions and FAQ's so you can quickly learn the material.

Please answer these 3 questions in your proposal:

1. We start shipping at 8:00 AM (UTC−05:00). We need to have all the emails checked and replacements processed before the warehouse start shipping. Are you able to complete this job each morning after 4:00 AM and before 8:00AM (UTC−05:00)?

2. A customer received a damaged item in the mail. We need to send a replacement. In your own words please write a response to the customer.

3. Tell me about an experience you’ve had with a really irate customer. How did you handle it?

Skills: Customer Service

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About the Employer:
( 88 reviews ) Columbia, United States

Project ID: #17012775

51 freelancers are bidding on average $5/hour for this job

Excelentt

1. Yes, its very easy for me as it is daytime for me, So I'll complete all of the work before 8am. 2. Hello Name Thank you for letting us know and thanks for sending the pictures. I am forwarding this to the releva More

$5 USD / hour
(3 Reviews)
5.1
nakdav

A proposal has not yet been provided

$5 USD / hour
(2 Reviews)
3.0
ajmhaan

1. Yes 2. We apologize for the inconvenience this may have cause you. 3. By talking to the customer nicely explaining the details of the bill and made adjustment to the disputed amount.

$5 USD / hour
(1 Review)
1.9
sydneyjovita

Hi, Good day! The position seems to fit well with my qualification, work experience & carrier interests. I have done this kind of work before with various businesses and individuals. I'd be more than happy to p More

$6 USD / hour
(1 Review)
1.1
outsourcingeuro

I can do your project titled "Part time customer service" I got expertise in Customer Service I have been working on these types of projects since last 7 years. Lets have a quick chat to discuss about this project.

$5 USD / hour
(2 Reviews)
0.5
$5 USD / hour
(0 Reviews)
0.0
a0800p

Good day, I would like to be the one chosen for this project. I am the best candidate for this project because I am passionate at what I do. I have three years plus experience in customer service, is very comfortable s More

$5 USD / hour
(0 Reviews)
0.0
$3 USD / hour
(0 Reviews)
0.0
kadeneb22

Hi there, please see my answers to your questions below: [login to view URL] I would be able to complete this job after 4:00 AM and before 8:00 AM (UTC−05:00) 2. Hi (name) , Thanks for bringing this to my attention. I am terr More

$7 USD / hour
(0 Reviews)
0.0
Carolinegt14

Soy una persona responsable, dinámica, con aspiraciones y metas basadas en el logro de objetivos; aprendo con rapidez y me intereso por cumplir de manera adecuada con la puntualidad.

$8 USD / hour
(0 Reviews)
0.0
ramonacyu

I'm an IT graduate. I've been working as a call center agent for almost 4 years. We are handling one of the network providers in Canada and United Kingdom. We're from billing and technical department

$5 USD / hour
(0 Reviews)
0.0
KyleWelyk

1. Yes, I would be able to complete the work after 4:00 am and before 8:00 am UTC. 2. We are sorry to hear that the item which was ordered has arrived in a damaged state. Please be assured that a replacement will be More

$6 USD / hour
(0 Reviews)
0.0
Jaimeth

1. Sure. I am able to work on that timezone. 2. Hello [customer name ], hope you are fine. First of all, I want to apologize in the name of [store name ] for the damaged ítem. Please, send me your order number or e- More

$2 USD / hour
(0 Reviews)
0.0
thelmaroma

My 10 years of experience as a customer service specialist makes me a perfect fit as a Part time customer service. I can check emails, process replacements and verify order daily because these has been my job also More

$6 USD / hour
(0 Reviews)
0.0
taramoverley

Due to my 15 years in experience in varied customer service and data entry roles I am the perfect person for this job. My latest job role was a freelance customer service advisor for an online watch retail company. More

$8 USD / hour
(0 Reviews)
0.0
rockypratama

Ya saya bisa melakukannya,saya akan melaksanakan tugas secara tepiti,

$5 USD / hour
(0 Reviews)
0.0
patbustillo

Good day! My name is Patricia and I'm interested in applying for the Job as a Customer Support Associate. I used to work in a BPO/call center as a Customer Service Representative. I started working as a Customer Servi More

$4 USD / hour
(0 Reviews)
0.0
rolysac1988

1) Experience in cold calling 2) High speed internet connection 3) Have reliable computers to work with 4) Available for work round the clock, can work in any shift.

$5 USD / hour
(0 Reviews)
0.0
hulda2002

Am on maternity leave and am in front of the computer a lot because of an easy going baby. This job fits well with what I am looking for. Am in Iceland so the time difference would have to be clear. 1. We start s More

$5 USD / hour
(0 Reviews)
0.0
$5 USD / hour
(0 Reviews)
0.0