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Handling Incoming Calls for Clinical Research Studies

Company description:

Conectys is one of the leaders in multilingual outsourcing services. We manage Business Process Outsourcing (BPO), Knowledge Process Outsourcing (KPO), Call Center and Customer Care services for leading global organizations in Finance, Technology, Consulting, Retail and other industries.

Project Description:

Conectys, on behalf of its customer is participating in the patient recruiting process, handles calls from potential patients and run them through a pre-screening script.

• Calls will be forwarded to your landline during Germany business hours (9AM-6PM)

• The average call duration is of 10 Min

• Random test calls will be placed for quality monitoring purposes

• The calls volume depends on the Media Schedule and on the Advertising Channels

• When the study is advertised in the newspapers and on radio, we are expecting maximum 10calls/day

• When TV ads are running the volume might increase to 150-200 calls/day, depending on the Study specifics

• Training will be provided by Conectys staff and is expected to last 5 business days (approximately 3 hours/day). Full remote access to training materials (procedures, video training etc, is included)

Responsibilities:

• You will be handling incoming calls from potential patients who are interested in enrolling in the clinical research study

• Using a web based platform (script) you will go through the prescreening process with the potential patients and record the details in the script. If prequalified, the patients will be contacted by the study coordinator and go further with the participation in the study

• Place outgoing calls to patients who could not reach an available agent or following a call back request via voicemail

Technical Requirements

• Telephony : Landline (Mandatory)

• Working Space and Environment: an isolated room (office) with no background noise

• Computer: a PC with Internet Access

Professional Skills:

• Language : Native German Speaker and Fluent in English

• Basic Computer and Data Entry Skills, Excellent Communication Skills, Listening Skills, Attention to details

Compensation

• Revenue : 5 €/Standby Hour , 3.5 €/Handled Call

• Training period paid after the 2nd month of activity (not paid if contract is terminated in the first two months)

• Training is paid at the standby rate fee;

Skills: BPO, Customer Support, Phone Support

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About the Employer:
( 0 reviews ) Romania

Project ID: #1274367

9 freelancers are bidding on average €6/hour for this job

Kamath

Please see my private message

€5 EUR / hour
(0 Reviews)
0.0
shalinid

This mail is with reference to our existing experience on the Inbound sales and Outbound sales via our call center model. The attached profile would help you to understand about Indotronix and our customer base. More

€15 EUR / hour
(0 Reviews)
0.0
johncrawford369

EXPERIENCE IS THE KEY..

€3 EUR / hour
(0 Reviews)
0.0
phyl1943

I have good communication skills. I'm willing to be trained for the work. I have all the tools necessary to get the job done. I will deliver the work in a timely manner.

€7 EUR / hour
(0 Reviews)
0.0
julnov

I have a small call center with automatic dialer with both native English and and Spanish speaking agents. 100% bilingual. My skye ID adamnovelo No job is too small nor too big for us. looking forward in speaking and p More

€6 EUR / hour
(0 Reviews)
0.0
ef123bf

hi im really interested to work on this project.pls visit our freewebsite: waycommunication.multiply.com

€5 EUR / hour
(0 Reviews)
0.0
kamthemanish

We are a Call Center in India and we could handle this task easily, if you could advice us ASAP and please check your private message box...Thanks...Jack

€9 EUR / hour
(0 Reviews)
0.0
priyags

Hello We have a data and voice center located at Chennai and Pondicherry with 200+ seat capacity engaged in voice/chat/data support 24/7 for international clients - helping them to bring down their cost drastically More

€5 EUR / hour
(0 Reviews)
0.0
steven2255

We are interested please check PM

€3 EUR / hour
(0 Reviews)
0.0