Closed

E-mail tech support needed for iPod related software

We are a software development company that makes software for Mac and Windows computers. Our software integrates with iPods and iPhones. We are looking for 1-2 people to respond to our e-mails. We get about 50 e-mails per day which should take about 3 or 4 hours per day to respond to.

Job responsibilities:

1. Responsible for replying to our e-mails, sending software refunds and posting issues in our system database

2. Must be able to work 3 to 4 days a week

3. Must check & respond to e-mails 2 or 3 times per day so the customers to not have to wait more than 12 hours for a response.

4. Must test our software and try to re-create the issues that the users are having.

Desired Candidate:

1. Good and using both a Mac and Windows computer. You must have access to both of these (or have a Mac that runs both operating systems)

2. We must be able to contact you by phone

3. Fluent in English

4. You must have at least two iPods: one of which must be either an iPod Touch or iPhone.

5. If you are willing to provide phone support to customers, this is a plus.

This job will be on-going and the ideal candidate(s) will be able to work doing this for at least 1-2 years.

PLEASE BID THE AMOUNT YOU ARE LOOKING TO BE PAID FOR RESPONDING TO 15 DAYS OF OUR E-MAILS. (ie: If you want $40 per day, your bid should be $600)

Skills: Customer Support, Desktop Support, Phone Support, Technical Support, Troubleshooting

See more: software willing, you mail, tech support company, looking software development job, looking software development company, job support, job mail, get tech support, computer software development, tech support job, re tech, fluent software, contact customer support, software development job, mac operating system, ipod troubleshooting, windows troubleshooting, the tech, test e, tech times, tech company, support, support system, support software, software troubleshooting

About the Employer:
( 12 reviews ) Allen, United States

Project ID: #578700

34 freelancers are bidding on average $508 for this job

dbavale

Please check message board

$450 USD in 15 days
(1 Review)
1.0
efflux

Pls view PMB

$600 USD in 0 days
(0 Reviews)
0.0
sailu127cw

Hi! I have gone through your requirement and i am glad that i can accomplish this task, i would be more interested to speak to you on IM. Pls give us an opportunity to work with you.

$250 USD in 2 days
(0 Reviews)
0.0
orderprocessors

Hi, Please check your PMB. Thanks

$600 USD in 30 days
(0 Reviews)
0.0
itmiddlecom

we are a it support company have branches in egypt / canada / dubai we are looking for a long term realtion .. (online text chat/ customer support )

$450 USD in 15 days
(0 Reviews)
0.0
priyags

We have a data and voice center located at Chennai and Pondicherry with 200+ seat capacity engaged in voice/chat/data support 24/7 for international clients - helping them to bring down their cost drastically. We h More

$300 USD in 10 days
(0 Reviews)
0.0
amazingsoftware

Please see PM.

$600 USD in 15 days
(0 Reviews)
0.0
dhan2earn

Want quality support in less time and number of days would depend on the time span of support you are looking at.

$700 USD in 1 day
(0 Reviews)
0.0
sandeepkumar456

hi i am going to start a outbound project from jan 8,2010.so,if you accept my bid for this project wouldbe a plus for work.

$608 USD in 15 days
(0 Reviews)
0.0
bsudhakar81

re entering the bid. please let us know for further actions.

$500 USD in 15 days
(0 Reviews)
0.0
maxmasood

This Apple/Mac fanatic is willing to offer customer support to like-minded consumers. I have been a campaign manager with a call center for the past 2 years.

$350 USD in 30 days
(0 Reviews)
0.0
trinetr

Please see the PM.

$450 USD in 15 days
(0 Reviews)
0.0
galvingo

Hi, please check PM for details. Thanks. - Eric

$425 USD in 30 days
(0 Reviews)
0.0
rikhavdaftary

Presently i am in the email support ,tech support & Phone support of Software project. I am interest in this project. please see pm Rikhav Daftary

$450 USD in 15 days
(0 Reviews)
0.0
FyreSide

Hello sir, Please see PMB for details.

$600 USD in 14 days
(0 Reviews)
0.0
Rsunset327

My bid is for $375 every other Friday. I meet your requirements and feel I could excel in this area. I am a US native and speak perfect English and can send replies in a professional and conversational style. Robe More

$375 USD in 15 days
(0 Reviews)
0.0
itechs

Will be willing to Complete in any time frame. I sell ipods/iphones almost everyday. I am very interested in your job. I can go lower if you think $550 is too much. I very much love apple products and will support y More

$550 USD in 0 days
(0 Reviews)
0.0
bulluka

I am interested in your project and I am able to also provide phone support. Please check PM for proper proposal

$525 USD in 15 days
(0 Reviews)
0.0
johnwally

ill be willing to take charge to your email jobs. im online 8- 12 hours a day and im a bachelor IT graduate. i have the capacity and skills required on your business .i have a i pod , and if given this job ill buy a More

$500 USD in 15 days
(0 Reviews)
0.0
sankalp700

Please let me know when I have to start working on your project

$750 USD in 7 days
(0 Reviews)
0.0