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Online Support Desk Person Needed

I'm looking for TWO support people for seasonal work, from now until Dec

I need one person that can work from 12Noon Eastern to 8PM

and

I need one person that can work overnights 10PM Eastern to 6AM

When bidding please state what hours you would be available for

Please bid for 20 hours. (1 week)

ENGLISH ONLY - Please Note that for this position you are required to speak/read English 110% (much better than I can :-)

What we are looking for is someone that is familiar with an online support

desk system like Hesk or OsTicket. (We use ZenDesk)

You will be required to;

#1- Be super professional, and attend every staff meeting (we have them weekly)

#3- Answer Voice mail, eMails AND support tickets 7 times a day, as needed according to the hours you will be monitoring.

You Must Be

a- Able to literally call anywhere in the world (ESPECIALLY within the U.S. and Canada)

b- Highly organized

c- Able to operate well on your own, fight fires and come up with "common sense" solutions with little "hand holding"

d- Very flexible with your schedule

e- Very responsive as our support emails / tickets need to be replied to

on a regular, consistent basis in order to keep our customers happy.

f- Available 14-28 hours a week

g- HONEST with time card billing (Sad but you have to say this at times)

This position is for an all around customer support person who is able to wear many hats at once, because during the course of a day you may end up being; Personal assistant, administrator, project manager, customer support person and affiliate manager all in one. If you are not one who deals with having multiple responsibilities on an ever changing basis this may not be for you.

Note: When bidding let me know the following

#1 Which support desk system you are familiar with the most and can put into place quickly

#2- What hours you would be available for

#3- Are you ok with the hours (up to 20 a week, as needed depending on how busy we are)

Skills: Customer Support, Phone Support, Technical Support, Virtual Assistant

See more: virtual work online, tickets work, system administrator online, seasonal work, schedule anywhere, online work place, online virtual world, online support work, online desk, on desk, need virtual project manager, need personal manager

About the Employer:
( 284 reviews ) Garner, United States

Project ID: #2519360

44 freelancers are bidding on average $6/hour for this job

tuhindo82

10PM Eastern to 6AM. Ready to start. Please check PM.

$2 USD / hour
(14 Reviews)
5.0
ruby22

Online full time professional worker here, ready to work on this job. I may not have the necessary experience of the required software program you need but I'm an internet savvy person and a fast-learner. Try my servic More

$8 USD / hour
(4 Reviews)
2.8
devduttc22

Hello, ready to work. Thanks

$5 USD / hour
(3 Reviews)
2.4
muhammadsumair

Hello I am interested, please chck your pm thanks

$3 USD / hour
(4 Reviews)
2.2
arfharwinder

all work as per your specification, please check PM for my skills.

$8 USD / hour
(2 Reviews)
1.9
dreamchandra

Greetings! Ready to start the job & help to you the desk support. Refer pm for more details. Thank you!!!

$5 USD / hour
(1 Review)
0.5
claudemorton

Hi, would love to assist your company with top-notch online support, with very little oversight. I'm honest and disciplined, and can wear many hats at once. I am familiar most with osTicket, thank you. -Claude Mor More

$20 USD / hour
(0 Reviews)
0.0
makhmoor

dear manager !! we are very much interested in your [url removed, login to view] us for further discussion to get two agents of your own choice from under 1 [url removed, login to view] are familiar with Zendesk,Sugar and Vtigar etc. best regards More

$4 USD / hour
(0 Reviews)
0.0
AfjalH

Hi Sir, I can do this work please check your pm

$2 USD / hour
(0 Reviews)
0.0
alfredoferraro

Ready to start! I am very fluent in English (also Spanish), born and raised in USA, Italian descent, in Honors English. I am very familiar with WHMCS, however, it would not be hard to adjust to the software your comp More

$4 USD / hour
(0 Reviews)
0.0
bposupportgroup

Hi, I am an experienced customer care executive and very interested in the said position, for details please check your PMB

$5 USD / hour
(0 Reviews)
0.0
optigirl70

Dear Hiring Manager, I would like to speak with you about the Online Support Desk Person position. I have over 20 years experience in Customer Service and Management. If you are looking for someone who is dependabl More

$11 USD / hour
(0 Reviews)
0.0
r123abc

bid really stand out so the employer clearly knows that me the best for the job.

$2.5 USD / hour
(0 Reviews)
0.0
preddykr2

Online full time professional worker here, ready to work on this job. I may not have the necessary experience of the required software program you need but I'm an internet savvy person and a fast-learner. Try my servic More

$3 USD / hour
(0 Reviews)
0.0
sveshall

high quality, low rate, short time .

$7 USD / hour
(0 Reviews)
0.0
Frozenfibre

Lets do this.

$15 USD / hour
(0 Reviews)
1.3
roxjanebal

hire me and wont regret it.

$3 USD / hour
(0 Reviews)
0.0
linuxwarm

Hi, I am dealing with Technical Support, Server Maintenance and Software Development. We are handling total of 83 remote servers (65 Linux and 18 windows servers). We are handling more than 50 desktop computers. I a More

$8 USD / hour
(1 Review)
0.0
romaragregado

#1 Which support desk system you are familiar with the most and can put into place quickly: Zendesk #2- What hours you would be available for: 10PM - 6AM EST #3- Are you ok with the hours (up to 20 a week, as needed More

$3 USD / hour
(0 Reviews)
0.0
SJMack

#1 Which support desk system you are familiar with the most and can put into place quickly - ZenDesk #2- What hours you would be available for - Anytime of the ady #3- Are you ok with the hours - YES! I am ready More

$5 USD / hour
(0 Reviews)
0.0