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Virtual Customer Service rep for fashion-oriented website

We are a small fashion-oriented website that sells high-end jewelry and accessories. We need someone who can answer calls and emails from customers to resolve their issues and questions. Currently, there are only a few inquiries per week and are usually either order status related or a report of a problem placing an order on the website. The person who can do this job will be articulate, friendly, and have prior experience with customer service. They will need to accept calls during the hours of 9 AM and 5 PM EST. All calls must be answered by a human in a professional environment (no audible barking dogs or crying babies). Calls and emails made by customers during off-hours must be returned the following day. All calls must be logged and resolved by contacting company personnel for resolution and responding to the customer in a timely way. We are a NJ based company and are not interested in working with an offshore call center. Only US based providers should bid.

Skills: Customer Support, Phone Support, Virtual Assistant

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About the Employer:
( 1 review ) rutherford, United States

Project ID: #1129804

23 freelancers are bidding on average $156 for this job

webhelpguy

Hi, We request you to open a PMB to discuss in detail about the exact requirements. Thanks, Webhelpguy

$250 USD in 30 days
(3 Reviews)
2.8
SlickLizard

I can do this from the office in my home. I have previous phone skills and have a pleasant phone voice. My bid is for current weekly service; once we become busier, I may have to request more. I would be more than h More

$50 USD in 30 days
(1 Review)
2.8
fullystaffedph

I can do it. I've had hesitations in placing a bid since you specified you wanted a US-based representative, however I don't have any doubts that I have the relevant experience required for your needs as you have outli More

$160 USD in 0 days
(3 Reviews)
2.5
wcalanz

Greetings! I am fairly new in odesk, but I am an experienced customer service representative. For five years I have worked for companies like Prudential Financial, T-Mobile, Time Warner Cable and Mediacom. My exper More

$30 USD in 20 days
(0 Reviews)
0.0
sajibrishti

I'm interested as for having experience on customer service. Please see the PM.

$200 USD in 10 days
(0 Reviews)
0.0
ssingh278

Please check your PMB

$240 USD in 5 days
(0 Reviews)
0.0
lydiacabaral

hi, i am very much interested. see pm pls.

$130 USD in 7 days
(0 Reviews)
0.0
triciachambers

Please refer to the PMB.

$100 USD in 30 days
(0 Reviews)
0.0
bpo0995

Please check PMB and voice [url removed, login to view]

$600 USD in 30 days
(0 Reviews)
0.0
russelalves

Hi, I am interested in the position that you are currently offering. It would be a pleasure on my part to share my expertise to your company. I have been working in the industry for 3 years now as a customer service More

$250 USD in 10 days
(0 Reviews)
0.0
Nathenfox

Doing hard work, please allow me to prove myself.

$239 USD in 26 days
(0 Reviews)
0.0
nardow

i have a CAE (Certificated for Advanced English) , eu good mood, give me a shot.

$40 USD in 1 day
(0 Reviews)
0.0
proassistant1

Hi, See my PM. Thanks.

$30 USD in 30 days
(0 Reviews)
0.0
theresamarges

Please read my PM. I'm really interested to your line of business since it is my passion. Please consider me as one of your employee.

$30 USD in 1 day
(0 Reviews)
0.0
savannahlynn

New Freelancer. Currently unemployed. Looking for long term projects.

$100 USD in 1 day
(0 Reviews)
0.0
pathibhara

i am new and is seeking for a chance to get one. i have lots of time to use for online work.

$100 USD in 8 days
(0 Reviews)
0.0
AlphaOutsourcing

Hello, My name is Chris and i am the manager of an outsourcing company Located in Ukraine, Kiev. All operators have fluent english, french, spanish and a minimum 2 years experience in customer care, technical support a More

$30 USD in 3 days
(0 Reviews)
0.0
chandnishah

I will do this work accurately and i am sure that you will be satisfied with my work.

$100 USD in 5 days
(0 Reviews)
0.0
souvikchat

I am interested in this project. Please check your private message box. Thanks, Souvik

$220 USD in 30 days
(0 Reviews)
0.0
arifulislam15

Sir plz check pm.

$50 USD in 2 days
(0 Reviews)
0.0