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Airbnb & Vacation Rental Customer Service Specialist/VA

Are you driven, tech savvy, hard working, and responsible?? If so, please read on.

We are a New York, USA based vacation rental company looking to add an amazing individual to our team. Opportunity to learn new skills, use new technology, and be part of a fast growing business!

Hours: Monday - Friday: 9pm to 4pm AND Sat 10am to 8pm Eastern Timezone (GMT -5)

Compensation: USD$240/month with a bonus based on performance. Payments of USD$120 twice a month.

Requirements:

- Fluent in spoken and written English

- Positive attitude and great work ethic

- Ability to problem solve and find solutions

- Be in front of the laptop during on-shift hours (NOT ON SMARTPHONE)

- 15MBs minimum internet speed

- Computer must have 8 GB of RAM

Experience Preferred But Not Required:

- Previous Airbnb or hospitality customer support experience

- Previous customer service experience

Responsibilities:

- Respond to guest reservation questions and guest support questions via messaging software

- Customer phone support via Skype

- Administrative support include coordinating with cleaners, handyman, and daily operations

- Data entry and online research support

- Ability to work in fast-paced growing start-up with strong problem solving skills

If this sounds like you, please reach out! In your response, please include the following:

- Title should be TrustBNB - Application of [INSERT YOUR NAME]

- Include a 30-90 sec Loom video on introducing yourself and why you would be a good fit for the job

- Include a screenshot speedtest of your internet connection and a picture of your working desk setup

- Include a short paragraph (3-4 lines) of how you handled a difficult situation with a family member or friend in the past.

I will review applications and reach out for a WhatsApp phone interview for qualified candidates.

NO AGENCIES

Skills: Customer Support, Customer Service, Airbnb, English (US), Virtual Assistant

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About the Employer:
( 0 reviews ) New York, United States

Project ID: #27942091

11 freelancers are bidding on average $232 for this job

jansher007pak

Hi there, I have read the information you have provided, and I will be more than happy to work with you and ensure the quality of work and results you expect to receive. I have been working on the same AirBnB projects More

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Friends4it

We have done several B&B platforms like [login to view URL] [login to view URL] [login to view URL] [login to view URL] Ready to complete your all requirements professionally.. I am More

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dianavukovic64

Hi, I hold bachelor degree in Tourism management and have 5 years of hospitality experience. I also speak English, Spanish and Serbian. I understood your requirements but I am not sure exactly where should I send you More

$222 USD in 2 days
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leahscharnick

I have a lot of free time. I want to establish myself as a freelancer. I need the money. I am a student looking for jobs.

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mashielamaegalor

I have worked as a Customer Service Representative at a Business process outsourcing company for more than 3 years, and my long-term experience in the service industry has taught me how to meet and exceed customers’ ex More

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nabilinversia

TrustBNB - Application of Nabil Bin Mahabub Hi there, Below I am providing my introduction video, my work place setup & also screenshot of my internet speed. Introduction video: [login to view URL] More

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paulvillacorta

Hi Client, My name is Paul from the Philippines and I am interested to grow your business by providing you my team's expertise. The goal of my agency (The WorkPlayze) is always to make sure we focus on what our client More

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Ellefunnings

I am in need of income since I lost my job due to pandemic. I am very keen to details and I have great customer service experience.

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vmanandyan

I am a highly motivated manager with a strong technical, operational and customer management background with over than 20 years of professional experience. Being a team player with an excellent leadership skills I achi More

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jcav019

Good day! I hope this message finds you well. I'm currently working with Airbnb as a level 2 CSR wherein we usually handle conflicts between guests and hosts, cleanliness issues, amenity issues, check-in / check-out More

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