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Bilingual (Japanese - English) Customer Support Needed バイリンガル(日本語と英語)が話せるカスタマーサポート募集

About us:

Strikingly is a modern, mobile-optimized website builder that’s extremely easy to use. Our mission is to give everyone the power to unleash their individuality.

Our headquarters is currently based in Shanghai, China but we have deep Silicon Valley roots. We’re backed by Y Combinator (W13), SV Angel, Funders Club, Innovation Works, Infinity Ventures, Index Ventures, Kevin Hale, and many others.

我社について:

Strikinglyは新しく、モバイルでもできるすごく使いやすいウエブサイトビルダーです。我社で皆に自分で何でもできるように応援しております。

我社の本社は上海にありますが、元々はシリコンバレーで始まりました。Y Combinator(W13)、SVエンジェル、ファンダーズクラブ、イノベーションワークス、インフィニティベンチャーズ、インデックスベンチャーズ、ケビンヘイルなど、多くの支援を受けております。

Project overview:

We're looking for a Bilingual Japanese -English customer support agent or Happiness Officers that will provide professional and friendly service through our email and live-chat channels. This person should have a passion for helping others and be able to stay calm under pressure.

You'll also translate our product to Japanese. You'll be given the tools to do so easily, and you translate regularly, and moderate others' translations.

プロジェクトについて:

現在、メールとチャットで優しくて丁寧に対応できる日本語と英語で話せるバイリンガルのハピネスオフィサーかカスタマーサポートの人を探しております。この人は優しくて、親切で、他の人を手伝う気持ちがあれば、完璧です。

あなたはこちらの商品を日本語に翻訳します。使いやすいツールを使って、翻訳と翻訳のチェックをします。

This project requires:

Customer support experience in a fast-paced environment

Great Japanese and English communication skills, both written and oral

Should love making customers happy!

Should have the ability to assess each customer’s issues

Knows how to deal with difficult customers/clients

Has good analytical and problem-solving skills

Has good accurate records keeping

Must be a good team player

Can work with minimal supervision

Ability to prioritize and multitask

Knowledge of Domains, SEO and Analytics is a plus!

Must be able to work remotely and full-time (at least 40 hours per week)

求める人材:

 カスタマーサポートなどの顧客対応の経験

 日本語と英語の読み書きができる方

 お客様に丁寧に対応できる方

 お客様の問題を分かって解決できる方

 怒っているお客様にも対応できる方

 問題を分かって、解決するスキルがある

 データを保管できる方

 チームで仕事できる

 1人でも仕事できる

 SEO,ドメインや分析に興味があるのはプラス!

 1週間に最低40時間を在宅就業できる方

What We Offer:

Convenience in working from home

Fun and collaborative international working environment

Opportunities for career advancement

Training and growth opportunities

Paid leave with tenure of one(1) year and above

職場の特徴:

 在宅就業できる

 楽しく協調的な国際作業環境

 キャリアアップの機会

 研修あり

 在職期間が1年以上の有給休暇

If you are looking for a stable and long term job, submit your proposal and share a brief summary of your experience!

安定した長期の仕事を探しているなら、あなたの履歴書を提出して、仕事の経験の簡単な説明を共有してください!

Skills: Customer Support, Customer Service, Translation

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About the Employer:
( 0 reviews ) Lipa City, Philippines

Project ID: #27324807

7 freelancers are bidding on average $5/hour for this job

darshan9957

Hello there, I have good communication skills, I can do this kind of work . I'm interested to do this.

$5 USD / hour
(0 Reviews)
0.0
prabeshk725

i can be a perfect man for this assignment as i have an good experience in translation. Though its a beginning for me in freelancer I can do this work for you properly. Thank you.,

$5 USD / hour
(0 Reviews)
0.0
syedamirhamjascb

I'm a professional customer service officer in a international bank. I handle more than 100 Japanese client. I've done profession service & language course with Japanese . You can give me your work. I'm ready to delive More

$5 USD / hour
(0 Reviews)
0.0
naziaa098

I am fluent in both Japanease and english . As well as I lived in japan and abroad so i think I can handle different type of customers.

$5 USD / hour
(0 Reviews)
0.0
emmanuelnezianya

I am offering my services on short notice. Relevant skills and a good way to address clients please consider me and give me chance to impress you by my quality services thank you

$5 USD / hour
(0 Reviews)
0.0
betranslator

Hello!!! I'm serving the world a hight quality and human transaltion for various fields. Through I'm new here, but I've work offline for 6 years in the field. I'm considering customers' satisfaction is the top point o More

$7 USD / hour
(0 Reviews)
0.5
nishant124gaurav

Having done graduation in Japanese studies, I hold good command over the language. In addition, I have a work experience of more than 8 years in Japanese Customer Support environment. Currently looking for full time WF More

$5 USD / hour
(0 Reviews)
0.0