Customer Resolution Specialist – Online Retail Store
The main purpose of this role is to resolve customer complaints and negative feedback for our online retail store. You will convert negative feedback placed about our store by customers to positive feedback.
Other tasks include improving our current customer service communications and processes with customers.
Must show experience in similar roles and have proven success in resolving customer complaints and converting negative feedback to positive feedback.
This is a ongoing role starting with approximately 5 hours per week and potentially increasing more hours and responsibilities for the right person.
• Contacting customers will be mostly by email (outlook)
1. Must be able to successfully convert negative feedback to positive feedback on our store by customers
2. Must be able to work and respond to customers within the hours of 8am-6pm New Zealand time
3. Must have access to Microsoft Outlook and Excel
30 freelancers are bidding on average $7/hour for this job
Trained csr. Basic training and experience and qualities includes; works well with customers, documenting accounts.. and updating information on customers accounts
I'm a pleasant, organized, and self-motivated professional with more than six years of experience providing comprehensive customer service and support to clients.
With over 6yrs of experience.I specialise in customer support,data entry,emails to clients,sales&marketing,etc.. I can have your projects completed within your preferred time frame