Hello recruiter,
Thank you for the opportunity to apply for the role of a Customer Care Representative in your company. As a Virtual Assistant and Customer Experience Specialist with over 2 years experience each. During my first few months as a customer service representative, I responded to high volume of incoming and outgoing calls. I also sent out 100-150 cold messages and Emails on a daily basis thereby, utilizing my listening and communication skills to identify customer problems, needs and opportunities and also address customer inquiries, concerns and complaints by providing solutions and alternatives and follow up to ensure customer satisfaction. I also Managed professional and personal scheduling, including agendas, Email, calls, travel arrangements, as well as management of content and flow of information to senior executives.
I am a woman (female) who is proficient in the use of Microsoft Word and Excel and I am readily available to start working with you immediately with the availability of 40hrs per week during any time zone. I am familiar with using both CRM tools and internal communication tools like Zendesk, Freshdesk, Helpscout, Google chat, Slack, Teams, etc.
I would appreciate the opportunity to contribute to your company's tremendous success. I am confident that in me you will find a reliable self and goal driven customer-centric asset with a knack for improving processes.
Please feel free to reach out to me for further enquiries.
Best regards,
Ozy.