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Customer service representative for online shop

International E-commerce project Medical online shop in Iraq and ME. We are hiring a Customer Service Representative to manage customer queries and complaints. !Your location - IRAQ (Baghdad or near)!. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. You will have flex timetable with remote work and flexible workplace.

Customer Service Representative Responsibilities:

Maintaining a positive, empathetic and professional attitude toward customers at all times.

Responding promptly to customer inquiries.

Communicating with customers through various channels (email, calls, online chat (WhatsApp, Viber, Fb)

Acknowledging and resolving customer complaints.

Knowing our products inside and out so that you can answer questions.

Processing orders, forms, applications, and requests.

Keeping records of customer interactions, transactions, comments and complaints.

Communicating and coordinating with colleagues as necessary.

Providing feedback on the efficiency of the customer service process.

Managing a team of junior customer service representatives.

Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements:

General education degree or equivalent.

Ability to stay calm when customers are stressed or upset.

Comfortable using computers.

Skills: Customer Support

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About the Employer:
( 0 reviews ) Ho Chi Minh City, Vietnam

Project ID: #21233622

24 freelancers are bidding on average $11/hour for this job

saminatariq25

I have read the project's details and willing to serve you as a Customer Support Representative for your online store. I have served lotsss of online stores as CSR. I have provided customer support to clients via Zende More

$8 USD / hour
(2 Reviews)
4.3
$11 USD / hour
(1 Review)
1.9
Webnxa

Hi, Time and cost to complete the project we can discuss, I am ready to start now I will do this job as per your expectation, I have more than 7 year experience in website design & development, Expert in Wordpress, S More

$12 USD / hour
(0 Reviews)
0.0
kateymaria

I've been a virtual assistant for years doing multiple jobs for my clients. Particularly in handling eCommerce websites such as eBay, amazon, ecwid, etsy, aliexpress, woocommerce and more. I prepared emails, book fligh More

$12 USD / hour
(0 Reviews)
0.0
Jcon26

Hi, I am writing to express my interest on this job post, I have extensive experience in sales from selling properties to heavy equipment. I also became part of the BPO industry handling Big accounts internationally More

$12 USD / hour
(0 Reviews)
0.0
shaziazafar07

If explained well... I will do my best

$12 USD / hour
(0 Reviews)
0.0
$12 USD / hour
(0 Reviews)
0.0
workgrouppaulb

Hello, We are interesting on your offer. Our team work from UK, and Europe - Lithuania. We are a team with many years expierence from building business from ground. In various business managements, Real estate, IT, and More

$10 USD / hour
(0 Reviews)
0.0
burhan1982

I am associated with the customer services industry for past 12 years now and have worked with different clients such as AT&T and Tmobile. I am a customer experience focused person and would be a great addition to the More

$10 USD / hour
(0 Reviews)
0.0
paulvillacorta

Hi, If you're looking for a better virtual team to do Customer Support (Phone, Email, and Chat), appointment setting, cold calling, sales, Virtual Assistant and the like. We are based in the Philippines and we have a More

$12 USD / hour
(0 Reviews)
0.0
mariajairac

I am excited to be considered for this role. With 6 years experience in different fields of customer service I can handle all the task given in time and quality. I am very enthusiastic in completing the assigned task More

$12 USD / hour
(0 Reviews)
0.0
Badeth02

Hi! My name is Bernadeth, I had almost 3 years working experience as a Customer Service Representative. I'll be willing to share my experience, knowledge and great service to your business. Please contact me.

$10 USD / hour
(0 Reviews)
0.0
karimabdelsamee7

i have an experience with dealing with customers and solving there issues in an efficient way and i have been working in this field for 2 years and half.

$8 USD / hour
(0 Reviews)
0.0
$12 USD / hour
(0 Reviews)
0.0
anshsparkle

HI I am experienced in Customer Support Report Project Rishu R. etc I can start right now but i have few doubts and questions lets have a quick chat and get it started waiting for your reply

$12 USD / hour
(0 Reviews)
0.0
rodrigosalonga

I have 10 years of experience doing email and chat support. My clients before were MySpace, Tagged, Twitter, Periscope, and Uber. I have a strong background knowledge of technical support engagement to assist clients a More

$12 USD / hour
(0 Reviews)
0.0
rhomelpaurillo

I am a telemarketer/ lead generator, I act as an introductory firm of various investment opportunity from different sectors in the UK. Was also a financial specialist (MCA), and real state asking people who want to se More

$12 USD / hour
(0 Reviews)
0.0
pledres

Hello! Good day! I have carefully read your post and I am an experienced Virtual Assistant especially as Customer Service Representative. In the past, I have been a Social Media Marketer and managed atleast 15 diffe More

$8 USD / hour
(0 Reviews)
0.0
Justinfreelancer

Hi there, I have 4 years of experience in Customer Service & Support. I've worked with E-commerce & Software Support businesses on Magento CRM, Amazon and eBay portals. I've used Intercom and Zendesk chats and ticketin More

$8 USD / hour
(0 Reviews)
0.0
farhanulla

I have a huge experience in customer support. I have been resolving the customer issues from a very long time. Please get back to me if in case you're interested and I'll assure you the customer delight service.

$8 USD / hour
(0 Reviews)
0.0