International E-commerce project Medical online shop in Iraq and ME. We are hiring a Customer Service Representative to manage customer queries and complaints. !Your location - IRAQ (Baghdad or near)!. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. You will have flex timetable with remote work and flexible workplace.
Customer Service Representative Responsibilities:
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels (email, calls, online chat (WhatsApp, Viber, Fb)
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Customer Service Representative Requirements:
General education degree or equivalent.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
24 freelancers are bidding on average $11/hour for this job
Hi! My name is Bernadeth, I had almost 3 years working experience as a Customer Service Representative. I'll be willing to share my experience, knowledge and great service to your business. Please contact me.
i have an experience with dealing with customers and solving there issues in an efficient way and i have been working in this field for 2 years and half.
HI I am experienced in Customer Support Report Project Rishu R. etc I can start right now but i have few doubts and questions lets have a quick chat and get it started waiting for your reply
I have a huge experience in customer support. I have been resolving the customer issues from a very long time. Please get back to me if in case you're interested and I'll assure you the customer delight service.