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Customer Service Representatives - Inbound

Full Job Description

In this role, Customer Service Representatives will work remotely from their home office to provide first-class customer support for the product and service lines offered by our client. The types of customer inquiries will include, but will not be limited to requests for customer care, billing inquiries, online order tracking, website assistance, product/service information, etc. The Customer Service Representative will use dynamic communication strategies to educate the customer on all aspects of the product/service offered optimizing sales opportunities and ultimately ensuring customer satisfaction.

HOW TO MAKE A DIFFERENCE

*

• Answer incoming calls from customers in a professional, polite, and courteous manner.

• Go the extra mile to delight our customers!

• The ability to meet and exceed set goals.

• Build sustainable relationships of trust through open and interactive communication.

• Accurately document and update records in required systems.

• Provide prompt resolutions to customer inquiries by providing appropriate and accurate information.

BENEFITS

• Paid time off

• Career growth opportunities

• Work from home

QUALIFICATIONS

• Applicants must be 18 years of age or older

• Requires high school diploma or equivalent

• Excellent communication in English and presentation skills

• Prior technical service or call center experience is preferred

• Ability to work remotely in a designated area free from any distractions

• Desktop/laptop with direct connection to a modem (Windows 10 , 4GB RAM and 25mbps dl/10mbps up internet speed)

• USB noise cancelling headset with microphone

Job Types: Full-time, Permanent

Schedule:

• 8 hour shift

• Evening/Night shift

• Weekends

Education:

• Secondary School (preferred)

Experience:

• customer service: 1 year (preferred)

Work remotely:

• Yes

• Work from home

Job Type: Full-time

Skills: Customer Support, Customer Service, Customer Experience

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About the Employer:
( 38 reviews ) Delhi, India

Project ID: #31921657

42 freelancers are bidding on average ₹26738 for this job

FaizaBilal

Hello, Please review my profile as I have relevant skills and experience in Customer Support/Service. I have completed similar projects before for Inbound and Outbound Calling, email handling, and Live chat via Zendesk More

₹25000 INR in 5 days
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6.6
hebathomas

Dear potential client I understand that you are looking for a superb customer service rep who speaks and write fluent English and can complete the task below. I am the most suitable person for the job because I underst More

₹37500 INR in 7 days
(10 Reviews)
5.3
Aishoo15

I have experience which matches the same skills that your job requires! Dear hiring Manager, Good day! Your job post caught my attention, and I feel that I am the perfect match for the job. I am 5 years experienced More

₹37000 INR in 30 days
(6 Reviews)
3.9
rajivwithlove143

Hello, My name is Jignesh Kumar from Bangalore, India. I have 15 plus years of work experience with top MNC's across the globe. Please connect with me to discuss further on this opportunity. Thank you. Regards, Jign More

₹25000 INR in 7 days
(1 Review)
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FrancisFlores27

Hi There! Working in the BPO industry gave me a lot of opportunities such as; being a Customer Service Agent, Team Leader Trainee, Program Ready Trainer and Compliance, and Quality Auditor. I am skilled in Data Entry, More

₹36000 INR in 7 days
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ViviOnyi

Hello. I can see that you're in need of customer support representatives and I would like to offer my services. With 3 years of experience as customer support agent for eCommerce companies, my roles included those st More

₹27000 INR in 30 days
(0 Reviews)
0.0
Crown24

Working in the food producing company gave me knowledge anout handling customers and i think i am the best candidate for this job considering the fact that i have once worked as a secretary for over 1yr..I'd be waiting More

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(0 Reviews)
0.0
samra2016

Hi, I am professional with 9+ years of experience in customer support and sales in international bpo ( inbound and outbound) US process - Dish network. I hold excellent communication skills and can educate customer a More

₹30000 INR in 7 days
(0 Reviews)
0.0
ravikant120698

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₹23000 INR in 30 days
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Jules021594

Hello, I am writing to apply as a customer service representative. The role is very appealing to me and I think I am the perfect match for the job. I am an experienced of customer service representative and I can offe More

₹30000 INR in 7 days
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ahrahulbabu

Hi,     I am  an expert in customer service and can start immediately.   I can do this project for ₹30000 for a month   I am a professional with four years of experience in customer support and I am an university More

₹30000 INR in 22 days
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enywindows

Hello Client, Top of the day to you, having gone through the details of your project, i confidently present myself and the best candidate for the job. I am an experienced customer support office with over 6 years exper More

₹25000 INR in 7 days
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rameshmeel852

Hello, Good day! I have read the discretion of your project and understood that you are looking for Customer service representative. I am glad to inform you that I can do this project as per your requirement because I More

₹22000 INR in 7 days
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cruzmarie19791

Hi there, I understand you're looking for a qualified candidate for your project. We have hundreds of skilled staff available for you to hire right now. - You work with staff directly and pay as low as $3+/hr or by c More

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tychenterprise9

I have experience in managing a customer support team and have myself worked as a customer support executive for 1 year

₹28000 INR in 7 days
(0 Reviews)
0.0
umashankar03

Hi there , i am ready to work as customer service execurive. Umashankar is my name. I write articles that are SEO-friendly, plagiarism-free, and technically sound. I'm also an expert resume writer, and companies will More

₹18000 INR in 7 days
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Bisiyy

Hi Client, I am ready and available for your project, I have taken my time to go through your job description and I can confidently say this project is for me, I like to be part of this wonderful project, I am a profes More

₹25000 INR in 7 days
(0 Reviews)
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MayNyaradzo

I have a total of 6 years work experience in this field and am confident that I am a good fit for the vacancy. My present position has taught me the importance of clear communication and customer service over the phone More

₹25000 INR in 7 days
(0 Reviews)
0.0
PreciousUmang

Dear Recruiter, I hope you are healthy and safe! I have read your project description and am very interested in working with you. I have all the qualifications required and am better in communication with customers. More

₹28000 INR in 30 days
(0 Reviews)
0.0