This is a position will be remote and working from their home office. Hours will full-time 40 hrs a week during business hours.
Answer inbound calls, emails, chats, and take required actions to assist the customers. Anticipate customers’ potential needs, and determine appropriate response.
Provide comprehensive and accurate responses by consulting available resource material and information. Keep required reference materials up-to-date.
Problem solve technical issues and escalate issues as appropriate
Develop a deep understanding of the needs of our customers, and communicate these needs with the management team
41 freelancers are bidding on average $19/hour for this job
I have 5+ years of experience as Customer and Technical Support. very fluent in using computers with different operating systems. and I enjoy documenting using word, excel, and powerpoint.
I have been working with a MNC as a technical support executive since 2017.I have overall 3 years of experience in Customer Service. An opportunity is all I need to start my Freelance career.