We’re looking for two Support Heroes to join our team at Twitter Counter and help our clients from all over the world be successful with our tools, get their problems solved and generally – champion their issues internally. You’ll be doing that by replying to their questions via Freshdesk or live chat. If you’re a great, friendly, and empathic communicator, you should seriously consider this opportunity.
You need to be an initiator, self-motivated and ambitious person to fit in and to do a good job! You’ll work in shifts along with the other chosen freelancer, in order to cover our customers from different time zones (we need to cover North America (PST), Europe and Asia).
Who might be a great fit:
• You’re self-driven and able to work independently as a freelancer.
• You’re able to prioritize tasks and deliver fast solutions based on customer’s need.
• You’ve got a positive attitude, and wiliness to learn.
• You’ve got a native level of English.
No previous experience is required, but some customer support experience will give you an edge.
Are you that person? We want to meet you!
About the company:
Twitter Counter is amongst the largest and most likely the best service for statistics and actionable insights into Twitter accounts, powering the account growth and social media success of thousands of customers and millions of users. But hey, that’s only scratching the surface…
We are now growing our team, leveraging our current market position and significantly expanding our service - finding the next big thing in social media management alongside our current successful SaaS product. One deploy at a time we’re leapfrogging towards (social media marketing) world domination!
We believe in technology innovation, agile and lean product development, execution and providing a great customer experience. We work in an open, trusting and empowering atmosphere where each of the team members is relied upon by everyone. That’s our competitive edge and it is 100% dependent on each and every member of our tight, dynamic, international and super-talented team.
The fixed price for this project is $250/month and it will last between 3-6 months.