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Instant Chat & Email Support

$2-8 USD / hour

Closed
Posted about 2 months ago

$2-8 USD / hour

Bloom is an investing and financial education app. We are looking for someone to provide customer service through email support, live chat support, and text messaging, ensuring responses are provided within a very tight timeframe of 30 minutes. The ideal candidate will be proficient with Intercom, as this is our chosen platform for managing customer interactions. **Requirements:** - Excellent written communication skills - Ability to respond promptly within an hour - Experience with Intercom - Proficiency in handling email and live chat support - Ability to provide friendly, efficient service **Ideal Skills:** - Customer service experience - Strong problem-solving skills - Ability to multitask and manage high volumes of enquiries **Responsibilities:** - Managing incoming customer support requests via email, live chat, and text - Ensuring all customer inquiries are responded to within 1 hour - Maintaining high customer satisfaction - Providing detailed product and service information as needed I'm looking for someone who is committed, responsive, and has a track record of providing exceptional customer service in a fast-paced environment. Your ability to manage conversations efficiently while maintaining a positive customer experience will be crucial.
Project ID: 37782177

About the project

108 proposals
Remote project
Active 22 days ago

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108 freelancers are bidding on average $6 USD/hour for this job
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Hi! I saw your post and it caught my attention. It is a passion of mine to work as a Virtual assistant who has skills in Customer Support and email managing tasks. I don't want to lose the opportunity and therefore apply for the post. Being a graduate in Information and Technology and having years of experience as an admin in the company and a Customer Service representative for multiple International campaigns such as Airbnb for rentals, AerLingus for Airline, At&T for Telco, and GameStop for gaming accounts for the past years of my life and recently a Virtual assistant on a Realtor managing emails, CRM's and call queries. I believe myself to be the most reliable person for your job. I can say that I have an admirable persuasive quality to handle the customer over the internet or phone calls. Besides, I can make presentations in a very short time and in an effective way. For my work purposes, I have a nice arrangement of a computer with a powerful Internet Connection and a fixed landline telephone. It allows me to work any time night or day. So, you may trust me with any task as a freelancer. I am ready to work with you at most 40 hours per week or less, it depends on your needs. I will be eagerly waiting for your response. I am always available by email and Whatsapp +639658105660 Thanks for taking the time to review the letter. Flordeliza
$5 USD in 40 days
5.0 (4 reviews)
3.0
3.0
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Hello, I am writing to express my interest in the customer service position at Bloom, as advertised. With a strong background in customer service and proficiency in Intercom, I am confident in my ability to meet the high standards of service and responsiveness your app requires. My experience includes managing customer support requests through email, live chat, and text messaging, ensuring prompt and efficient responses well within tight timeframes. I am well-versed in providing detailed product and service information, handling high volumes of inquiries, and maintaining high levels of customer satisfaction. My excellent written communication skills, coupled with the ability to multitask and solve problems effectively, make me a perfect fit for this role. I am particularly attracted to this opportunity at Bloom because of its focus on investing and financial education, areas I am passionate about. I am committed to leveraging my skills to support your users, ensuring they receive the best possible experience while navigating your app. Thank you for considering my application.
$8 USD in 40 days
5.0 (1 review)
3.2
3.2
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Hello, Resumed freelancing post COVID Lockdown. I have handled an array of tasks during this time including Customer Service (Voice & Non Voice - Chat & E Mail Support), Follow-up, Order Taking, Call Answering, Verifications, Remote Management, Data Entry, Email Management, Basic Bookkeeping & Social Media Management, Admin & Ad-hoc Tasks, etc. I am open to getting trained for tasks that need me to learn new skills, tools or software programs. I am sincere, dedicated and strive to establish a long-term relationship with my clients. I can start immediately and have power & internet backup for my office. Looking forward to working with you. Best Regards
$5 USD in 40 days
5.0 (2 reviews)
2.3
2.3
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Hey Jessica, Our response time is 15 seconds for live chat and for emails, it is less than 10 minutes. We help with sales and customer support so you get more clients and earn repeat customers who build long-term business relationships with you. We deliver a service quality that exceeds our client's expectations and always go above and beyond. Would it make sense to discuss it further? Best Nasir
$5 USD in 40 days
5.0 (2 reviews)
1.6
1.6
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As an experienced digital marketer with a decade-long immersion in the realm of eCommerce Marketing, I have honed my skills in customer service and support to be responsive, reliable, and efficient. My proficiency in Intercom, which is your chosen customer-interaction platform, coupled with my excellent written communication and problem-solving aptitude make me the perfect professional to manage your incoming customer support requests through email, live chat, and text. Needless to say, time is of the essence when it comes to customer support. My proven ability to handle high volumes of inquiries while ensuring each inquiry receives a prompt response is a testament to my commitment towards providing top-notch service within the tight timeframe of 30 minutes that you require. Rest assured, I never sacrifice quality for speed. My aim is always - happy customers! Furthermore, as part of my immersion into Digital Marketing, I have extensive experience in data entry and multitasking - skills that are indispensable when managing multiple conversations simultaneously. This ensures I not only provide quick but also accurately detailed responses, in line with your project's goal of maintaining high customer satisfaction and providing detailed product and service information. Choosing me not only ensures a professional who matches your needs but also someone who lives by a simple philosophy - when my clients are happy, I am too.
$7 USD in 40 days
3.8 (1 review)
1.3
1.3
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Hello, With my 4 years of experience using Intercom and a passion for delivering exceptional service in customer support, I'm best fit for this position to contribute to your team and support your customers through email support, live chat support, and text messaging, ensuring response are provided within a very tight timeframe of less than 10 minutes. I am adept at crafting clear, concise, and friendly responses to customer inquiries. My proficiency in handling email and live chat support, coupled with my familiarity with Intercom, positions me well to meet the demands of the role, and I thrive in fast-paced environments where multitasking is essential. I am dedicated to providing the highest standard of service and am committed to representing Bloom positively in every interaction. I'm available to start IMMEDIATELY. Kindly send a message to discuss further! Regards, Adunola.
$5 USD in 40 days
5.0 (1 review)
1.0
1.0
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Hi. I think i may a right person for this role. I have 3 years experience in customer service/Customer Support. Based in UK/USA.
$5 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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Hello, Hire me, Jennifer, for your Instant Chat & Email Support project and I guarantee a level of dedication and excellence that far surpasses your expectations. With my extensive experience in Virtual Assistance, Airbnb Co-hosting, and comprehensive Customer Support, I possess the skills necessary to adapt to your project's demands seamlessly. My time as an Airbnb Co-host is an incredible advantage for this role as it has honed my ability to manage high volumes of inquiries while maintaining exceptional service and a positive customer experience at all times. Furthermore, my proficiency with Intercom, precisely the platform you are using, allows me to provide swift responses across multiple channels. I take pride in my strong written communication and problem-solving abilities. Responding within an hour timeframe for all customer inquiries is no issue for me. My aim is not only to meet but to exceed your customers' satisfaction while offering detailed product and service information when needed. Collaborating with me ensures smooth workflow management, enhanced customer experiences, and ultimately heightened success for Bloom Investors through perfect project execution. Let's connect and make your project bloom! Best Regards, Jennifer
$5 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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Yes,I have the ability to do the work engaging in live chat responses and also doing the work efficiently. Hope you choose the best for your work.
$50 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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Hello there! Hire me now as that instant customer support agent and I promise you wont have issues onboarding me. I am a proactive customer support agent who is skilled in phone support, chat support, text support and email support. I can respond fast and easily within SLA. I understand customers are the reason why we are in business and that is why their satisfaction is paramount to me. Having gone through the job descriptions for this role, I am sure to exceed your expectation if given the opportunity to work with your team. I am proficient in the use of Microsoft office tools and CRM tools such as Zendesk, Intercom and HubSpot. I have proven to have the ability to multitask and prioritize tasks effectively while staying organized. I have excellent communication skills (written, verbal, and listening). I am empathetic, kind, an active listener and a problem solver. I have strong interpersonal skills and can independently handle routine and complex client inquiries. I am available for a quick call. Thank you
$5 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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I have got over three years customer support experience using intercom for live chat support and also emails. I am an excellent fit for this job. I have also got great communication skills, good problem solving skills and multi tasking abilities. I see your SLA is between 30 mins to 1 hour and I can totally work with that, delivering the best customer satisfaction and experience for your clients. Let's discuss further and I will share my portfolio with you.
$7 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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Greetings! I am Muhammad Ahmed, a full-time freelancer with over 5 years of experience in customer services. I have worked both as a call and live chat representative for multinational organizations and entertained clients of law firms, car dealerships and home improvement companies mainly in US. I have also worked as a Sales Manager for a Real Estate company where I was responsible for increasing sales volume by implementing new sale strategies, upselling and training. I am currently pursuing a full-time freelance career and looking for long-term opportunities. As a Live Chat Representative, I have worked for ApexChat, one of the leading chat services providers. My experience have helped me develop excellent skills to handle multiple chats and multitasking. I will prioritize promptly addressing all inquiries received through chat and email, ensuring a seamless experience and delivering unmatched customer satisfaction. As a full-time freelancer, I am available 24/7 and can work for more than 40 hours per week. I am enthusiastic about the opportunity to further discuss how my skills can contribute to your needs. Looking forward to your response, and thank you for considering my application! Best regards, Muhammad Ahmed.
$4 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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As an educated engineer turned problem-solver and fluent multilingual communicator, I am the perfect fit for your Instant Chat & Email Support project. My time in the design-oriented field of Civil & Renewable Energy Engineering, utilizing programs like AutoCAD, Revit and Robot, has finely honed my ability to manage complex projects while prioritizing customer satisfaction -- a skill that aligns neatly with your requirements. I am accustomed to working with tight timeframes much like your 30-minute response window and pride myself on my ability to respond promptly without compromising quality. This diligence to detail is complemented by my strong communication skills which you've listed as ideal for the role. My interactions with customers extend beyond just getting the job done, I'm adept at also providing detailed product and service information when needed. In addition, being the top three graduating from the prestigious Anglia Ruskin University in Cambridge is a testament to my drive and self-motivation. You need someone who can keep pace in a fast-paced environment while maintaining effective communication with customers - that's me. With me on board, you can be confident that from every email to every chat or text message conversation, your customers will experience nothing but friendly, efficient, and professional service.
$8 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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Hello, my name is Lody Novianti. I have experience as a customer service, so i think this role suitable for me
$5 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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I am a human resources professional, with experience handling clients and costumers, and Managing incoming customer support requests via email, live chat, and text as well as internal software. I have Excellent written communication skills and people management skills. I am ready to start as soon as possible.
$5 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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Hi there, I understand that you need a proactive customer support, who can handle chats with swift response. I am a customer support and very conversant with Intercom and other CRM tools like Zendesk, Hubspot and the rest. I can handle chats and swiftly respond customer needs. As a customer support, I understand my role to make customer satisfaction my priorities while patiently and helpfully attending to their needs. Please give me details of your company and how best to serve you as I am available for to start this job as soon as possible. I anticipate your positive reply. Warm regards, Maryam
$5 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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I am an excellent fit for the role of customer service representative at Bloom. I have years of experience in providing fast and efficient customer service via email, live chat, and text, with a focus on maintaining high levels of customer satisfaction. I have extensive knowledge of Intercom and its features. I can handle a high volume of requests while delivering a positive customer experience. I look forward to learning more about this opportunity.
$5 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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Hello, I'm excited to apply for the Instant Chat & Email Support Position at your Company. I have a bachelor's degree from the Faculty of Languages. I'm a detail-oriented professional with over 10 years of experience in providing customer service and technical support, proficient in troubleshooting, problem-solving and customer satisfaction. (In the area of B2B and B2C). Proven ability to handle customer issues quickly. (Over the Phone, E-mail-Support, live Chat Support) I have worked with Business Customers at multinational Companies (Postpaid Project / Mobility Project / Order Tracking, Data Entry, Survey Projects) and also including technical support. I'm familiar with Microsoft Office 365 and with different IT Ticketing Systems such as (ServiceNow, BMC Remedy), different Softphones, Zadarma, AirCall, Microsoft Teams, Skype for Business, Genesys and CRM Tools such as Freshdesk, Pipedrive and ecommerce Software such as Magento. Looking forward to hearing from you. Thank you in advance for your consideration. Best Regards, Islam Saleh
$5 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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I am Edmar from the Philippines and It is my pleasure to be able to bid on your project. I have minutely gone through the details mentioned in your project description, and I am very excited to be a part of your esteemed project. With four years of solid experience in customer service at Amazon and an additional two years serving as a Virtual Assistant in a Law Office as an assistant liaison doing administrative tasks and data entry, I offer a distinctive set of skills and a demonstrated history that seamlessly aligns with the criteria outlined for the position you have available. I am 100% confident that I can execute the project with good quality that will satisfy you. I would like to give my fullest and maximum contribution to the success of this project. All I need is Just a chance to perform. And I will not let you down. Thanks Edmar
$5 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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Hi there, I am an experienced email manager and customer service representative. I can assure you that I can do this task. Let's talk. Thank you. Regards, Cherrie
$8 USD in 40 days
0.0 (0 reviews)
0.0
0.0

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Flag of UNITED STATES
New York, United States
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Member since Feb 18, 2024

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