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Mobile Games Customer Support Rep.

Clipwire Games is looking for a customer service representative to handle our front facing customer interaction and support for several of our web/mobile apps.

This job is a permanent remote position with 3 months of probation, the job will be paid hourly and we expect no more than 4 hours per day at peak times and less.

We have an average of 1200 tickets per month, varying in complexity.

Responsibilities

• Answering Email & Facebook Messenger.

• Work closely with your manager to handle tickets.

• Identify patterns in tickets and report problems early.

• We strive for a 72 hour turn around on tickets, pending customer response.

• Be comfortable using canned actions and customer responses and be able to identify the correct usage for each.

• Optimize and find efficiencies in the ticket workflow.

• Working with our custom admin toolset to provide reimbursements to our players when needed.

Requirements:

• Experience with a customer support software such as Zendesk, we use HappyFox ([login to view URL]) so experience with that is a big plus.

• Excellent communication skills, customer-oriented attitude, able to deals with stressful situations

• Basic PC knowledge, Windows OS (all versions), mobile operating systems experience (iOS, Android).

• Own a computer with stable internet connection.

• Knowledge of our products is required.

Our Products

Bingo Story: [login to view URL]

Solitaire Buddies: [login to view URL]

[Removed by Freelancer.com Admin for offsiting - please see Section 13 of our Terms and Conditions]

Skills: Customer Service, Customer Support, Email Handling

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About the Employer:
( 0 reviews ) India

Project ID: #16979553

34 freelancers are bidding on average $8/hour for this job

juvilyn06

I'm a senior technical support analyst with extensive experience in handling inbound calls for hardware and software fixing, email troubleshooting, virus removal and other computer-related issues. I have worked in vari More

$8 USD / hour
(1 Review)
3.2
salmanali32123

Hi, I have read your project description and willing to do this for you in your required time spam with 100% Satisfaction. Kindly message me so we can discuss in detail over chat......

$8 USD / hour
(0 Reviews)
0.0
ajmhaan

A proposal has not yet been provided

$8 USD / hour
(0 Reviews)
0.0
violetsvi

Hi there, My name is Violetta. I have about 2 years of experience in customer support and moderation fields. I used to work with customers' issues, orders, payments and profiles using different platforms and CRM syste More

$8 USD / hour
(0 Reviews)
0.0
jongabasolo

I have more than 7 years of full-time work experience as a Customer Service Representative, specifically for chat and email support, and have a successful track record of problem-solving, communication, and decision-ma More

$8 USD / hour
(0 Reviews)
0.0
srgioreis

I have more than 10y of experience in Customer support with diversified background and great productivity. If want to find out more, find out on LinkedIn: sergiorobertoti

$8 USD / hour
(0 Reviews)
0.0
gmkrause10

Hello there! I'm very interested on this position you're offering. My name is Giulia, I have 3 years of customer service experience, I've worked with several customer support plataforms such as Zendesk/Livechat/webch More

$8 USD / hour
(0 Reviews)
0.0
maicecruzph

Hi my name is Micah and I am the right person for this job. I used to work for known Gaming Company that also runs their game in Facebook and mobile platforms as well. I supported this program for 6 years and my best More

$8 USD / hour
(0 Reviews)
0.0
Fredlyne

PROFILE OVERVIEW Need a customer service agent? I am glad to provide you with the solution. My expertise in customer service support is ready to serve you. Easy to instruct with strong work ethic, flexible More

$7 USD / hour
(0 Reviews)
0.0
zyrigrim

I would like to try to apply for any job that is related to customer service or technical support. I planning to switch to a home based job so it would be more convenient for me and my family. Been in the BPO industry More

$7 USD / hour
(0 Reviews)
0.0
$7 USD / hour
(0 Reviews)
0.0
sjlima1122

Hello I am very interested in the position and opportunity to work for Clipwire, I have 7+ years experience in customer service, working with chat, email, and phone. I have worked in CS, HR and Administration areas More

$7 USD / hour
(0 Reviews)
0.0
jermanne1

A proposal has not yet been provided

$8 USD / hour
(0 Reviews)
0.0
DealistManager

[login to view URL] WE OFFER: Telemarketing Tech & customer support E-mail and chat support Business process as a service Survey Quality control service Advertisin More

$7 USD / hour
(0 Reviews)
0.0
luislopes89

Luis F. Lopes Customer service, Shopify partner, graphic designer and video editor. Portugal Lisbon. To whom It May Concern, As a great enthusiast that I am for the technology and the evolution that takes us to the b More

$8 USD / hour
(0 Reviews)
0.0
Ceraunophile

It would mean a lot to me if you would give me this job, I promise it would be done with perfectcion and within the time limit.

$7 USD / hour
(0 Reviews)
0.0
zhurley

If you are looking for a brilliant person with a entrepreneur mentality who knows how important is to keep clients happy, you just found me. Relevant Skills and Experience Tickets issuing, crm tools, android/iOS, mac More

$8 USD / hour
(0 Reviews)
0.0
tamarailic985

Dear Sir/Madam, I would love to help you in your efforts. I am a young professional with a lot of experience, and in my opinion exactly the employee you are looking for - in all of my previous jobs I would end up we More

$8 USD / hour
(0 Reviews)
0.0
okechukwu1

Hello! I would love to work as a customer support agent for Clipwire games. I have over 2 years of experience working as a customer chat support agent where I resolved issues which clients had. I am familiar with Comm1 More

$7 USD / hour
(0 Reviews)
0.0
subhomoysengupta

Hi there, I'm a Graduate, self-motivated, hardworking, team player, self-starter, well organized, multi-tasker, passionate about technology & able to work towards a deadline. Experienced 4 years of B2B Customer Suppo More

$7 USD / hour
(0 Reviews)
0.0