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Part time daily customer service

We need someone who can check customer service emails, process replacements, and verify orders daily. This is a long-term, ongoing position. This job takes about 30 minutes per day.

Responsibilities:

- Processing replacement shipments for customers after checking daily emails

- Verifying addresses and checking over orders before approving them to ship

- Updating inventory records

- Sending customers a feedback request form weekly

Requirements:

- Must be fluent in English

- Must have reliable internet connection without frequent power outages

- Must be comfortable interacting with customers in a polite and friendly manner

- Must have previous customer service experience

- Must be able to complete the job sometime after 4:00 AM and before 8:00AM (UTC−05:00)

Notes: I have a detailed training website with instructions and FAQ's so you can quickly learn the material.

***** NO agencies please

Please answer these 4 questions in your proposal:

1. We start shipping at 8:00 AM (UTC−05:00). We need to have all the emails checked and replacements processed before the warehouse start shipping. Are you able to complete this job each morning after 4:00 AM and before 8:00AM (UTC−05:00)?

2. A customer received a damaged item in the mail. We need to send a replacement. In your own words please write a response to the customer.

3. Tell me about an experience you’ve had with a really irate customer. How did you handle it?

4. What would you do you do if a customer points out a big, known issue with your product or service?

Skills: Customer Support

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About the Employer:
( 87 reviews ) Columbia, United States

Project ID: #16282104

59 freelancers are bidding on average $5/hour for this job

jonna88

Hello there, hope you are doing fine. Below are the answers to your questions. 1. Yes I can. 2. May I know what is the item and would you please let me know what was the damaged. Please provide your full address More

$8 USD / hour
(7 Reviews)
4.7
FutureAp

Hi there- I am Ahtesham I have 9 years of experience in customer service and admin support tasks with International clients indian Offshore center. I have been working as freelancer since last 2 years successfu More

$5 USD / hour
(1 Review)
1.6
MosesWanjala

Hi there, I have read your project details and I have seen you need a professional customer support. Am a professional customer support assistant with a bachelor degree, been working in the same position for a period o More

$2 USD / hour
(2 Reviews)
1.3
aftabyounas

I can do tasks according to your requirements …. Kindly share your details…. Your satisfaction is my first priority …..Thanks

$2 USD / hour
(0 Reviews)
0.0
jfr5a71b238022a4

ANSWERS TO THE QUESTIONS: 1. YES [url removed, login to view] MR. ***, APOLOGIES FOR THE DAMAGED ITEM THAT WAS SENT TO YOU. WE MADE SURE THAT A REPLACEMENT ITEM HAS NO DEFECT BEFORE RESENDING IT TO YOUR NOMINATED ADDRESS. AGAIN, WE AP More

$6 USD / hour
(0 Reviews)
0.0
einnanatabar

Hi, seen this job posting but wasn't able to answer the questions as I am using a mobile. Will be glad to have that answered via chat/skype. Almost 8 years working as customer service Relevant Skills and Experience C More

$7 USD / hour
(0 Reviews)
0.0
maimunayusuf

Dear sir/madam, 1. Im able to work on the stipulated hours and i will make sure i have read and process all the replacements within the given time. 2. We regret having sent a defective item. Here at ABC, we make sure More

$5 USD / hour
(1 Review)
0.0
agarshan

HI i read your description and i am willing to work with you. I will deliver my work on time without making any errors. i have a quite a good knowledge in English. Let me answer your questions 1. yes i can work on any More

$4 USD / hour
(0 Reviews)
0.0
$5 USD / hour
(0 Reviews)
0.0
cgalloalgarme

Hi! My name is Catherine Algarme. I'm handling a team of 17 amazing agents wherein our goal is to provide an excellent service. Yes, I can complete the task every morning after 4am and before 8am. Relevant Skills and More

$6 USD / hour
(0 Reviews)
0.0
furqanahmed55

Hello, I graduated from Boston University USA. I have many years of customer service experience. I have decent English and communication skills. I am very flexible in my work hours. I am available as per US tim More

$8 USD / hour
(0 Reviews)
0.0
alfredsadueste

Dear Sir/Mam, This letter is to express my interest in your job posting for Customer Service. I have a Bachelor’s degree in Information Technology, and had worked in a Call Center industry for 8 years and have been More

$5 USD / hour
(0 Reviews)
0.0
nsudha83

1. Yes will complete this job each morning after 4:00 AM and before 8:00AM (UTC−05:00) 2. A customer received a damaged item in the mail. We hereby confirm the reception of your complaint regarding damaged product More

$3 USD / hour
(0 Reviews)
0.0
Hannariccidemesa

I am Hanna Ricci de mesa, living in the Philippines. Your company provides many services that I have had experience with, in a variety of capacities. I am a former call center agent as Customer Service representative. More

$5 USD / hour
(0 Reviews)
0.0
maancampana19

Im a computer literate, knowledgeable in Microsoft word and excel. I have an accurate speed skill. Im a fast learner and detailed oriented. Willing to be trained and eager to learn new things. Relevant Skills and Expe More

$2 USD / hour
(0 Reviews)
0.0
andrequintal

Hi, My name is André. I am a traveler, writer, and a customer support specialist. Until some months ago I worked as a full-time manager in a big company. After years working under “company rules” I decided it was More

$7 USD / hour
(0 Reviews)
0.0
Chrisiva

1/ I have worked with 2 mutinationals for a combined period of close to 13+ years 2/ I specialised in customer support and managed a team of customer service executives 3/ Scope of work was data entry and order mana More

$7 USD / hour
(0 Reviews)
0.0
ritzpdc

I've worked from home as a Work Manager for a Pipeline Manufacturer based in Oklahoma for 5 years and I have a lot of knowledge on working online. I have experience with Hootsuite, Craiglist, maintaining Shopify accoun More

$6 USD / hour
(0 Reviews)
0.0
hiadavaleza

Hey how are you? Hop you are doing well. My name is Aury and I have 5 years experience in customer services, dealing with rude guests, complaints etc... I can start work immediately. I have the time you're requiring av More

$4 USD / hour
(0 Reviews)
0.0
hamiltoncastro

I have plenty experience in Logistics which includes customer service, datta entry, office work and telecommunications!!! I have 15 years of experience in this field..

$5 USD / hour
(0 Reviews)
0.0