The company has developed a leading cloud service used by companies all over the world. They now need to strengthen their first line support.
This position involves work Monday to Friday during office hours (European time).
- At least 18 years old.
- Solid customer support skills.
- Excellent verbal presentation and communication techniques in clear English and Spanish language with no accent.
- Computer experienced and internet-savvy.
- Excellent customer assistance and problem solving skills.
You will be responsible for answering questions related to the company's cloud service. The work will consist of handling 1st line support questions. For 2nd and 3rd line support questions the staff at the head office will step in.
Customer contacts will take place through different channels: email, web chat and phone (VoIP).
Basically, you will help existing customers with their questions and follow up leads who have contacted the company.
You will work with both English and Spanish speaking customers.
- Competitive salary package .
19 freelancers are bidding on average $6/hour for this job
Hello there, how are you? I am very interested in doing this project and can start working on it afte being discussed and awarded. Hoping to hear from you. Have a great day! :)
I have experience being a technical representative for an Australian telecommunications company and I definitely know how to handle different types of scenarios. I hope you consider my application.
Trabaje por un año en servicio al cliente, en un call center que daba servicios a Dish Network. Tres años de experiencia en una agencia de viajes. Soy muy profesional y amable con los clientes.