customer service

Job Description

To perform clerical customer service and accounting duties in support of utility service activities involving requests for service, handling customer complaints, providing information and maintaining related financial records.

Major Duties

Assists residential and commercial utility customers

Establishes new utility accounts

Maintains and balances cash drawer daily

Collects and processes bill payments

Collects and processes various permit fees and various tax payments

Assists in processing overdue accounts and arrange for cut off and re-connection of service

Handles the final billing process for closing customer accounts

Ensures that all work orders have been completed; re-issues work order when necessary

Assists customers in person and on the phone with questions and complaints regarding utility bills

Provides information to the general public or other governmental agencies by telephone or in person; answers inquiries or requests and resolves complaints and problems

Evaluates inquiries in order to provide the most useful and appropriate information

Assists in the dissemination of information concerning the functions and services of various City agencies

Explains, in general terms, procedures, office hours and location of various local, City, state and federal offices and makes proper referrals to the public

Receives, opens and routes incoming mail

Performs routine general clerical and filing duties

Performs other related duties as assigned

Skills: Accounting, Customer Service, Data Entry, Data Processing, Medical

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About the Employer:
( 0 reviews ) Ghana

Project ID: #15391762

5 freelancers are bidding on average $2233 for this job

$2500 USD in 30 days
(60 Reviews)

Hi, I am CPA by qualification, having experience of more than 6 years in a reputed MNC as a Financial Analyst, having good knowledge in Accounting and well versed with various Accounting software. Regards Pooja shah

$1666 USD in 30 days
(9 Reviews)

I have briefly read the description on IOS|Android|Web development, and I can deliver as per the requirements however I need us to discuss for more clarity on the details, deadline and budget as well. Relevant Skills More

$1500 USD in 5 days
(2 Reviews)

I can perform all required duties as mentioned in the description.

$3000 USD in 30 days
(3 Reviews)
$2500 USD in 30 days
(1 Review)