Closed

Customer service

JOB DUTIES AND RESPONSIBILITIES:

Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.

PRIMARY RESPONSIBILITIES:

Resolve customer complaints via phone, email, mail, or social media.

Use telephones to reach out to customers and verify account information.

Greet customers warmly and ascertain problem or reason for calling.

Cancel or upgrade accounts.

Assist with placement of orders, refunds, or exchanges.

Advise on company information.

Take payment information and other pertinent information such as addresses and phone numbers.

Place or cancel orders.

Answer questions about warranties or terms of sale.

Act as the company gatekeeper.

Suggest solutions when a product malfunctions.

Handle product recalls.

Attempt to persuade customer to reconsider cancellation.

Inform customer of deals and promotions.

Sell products and services.

Utilize computer technology to handle high call volumes.

Work with customer service manager to ensure proper customer service is being delivered.

Close out or open call records.

Compile reports on overall customer satisfaction.

Read from scripts.

Handle changes in policies or renewals.

Skills: Data Entry

See more: live chat customer service job malaysia, web chatemail customer service job, customer service job lonline sip phone, what is customer service interview question, effective customer service, what is customer service to you, customer service examples, customer service skills, what is customer service pdf, what is customer service experience, types of customer service, usps supervisor customer service job description, customer service job russian, customer service job russian native, postal supervisor customer service job description, seo customer service job, customer service job offer, customer service job, how to find a customer service job, administrative assistant office assistant receptionist data entry customer service job

About the Employer:
( 0 reviews ) Boston, United States

Project ID: #22440385

20 freelancers are bidding on average $20/hour for this job

funnyhoney

PMP certified IT project/ operations manager, MBA in marketing, business consultant, market researcher,writer in the field of business plans, presentations, SEO, social media, Adwords project management, presentations, More

$20 USD / hour
(64 Reviews)
7.1
Asfaqulislamtita

Hey there, This is Muhammad Asfaqul Islam. I can act as a liaison between customers and companies. I can assist you with complaints, orders, errors, account questions, billing, cancellations, and other queries. I am e More

$15 USD / hour
(4 Reviews)
3.5
carlos050698

Hello, I'm really interested in this Customer Service position. I have a lot of experience in customer service and being a virtual assistant. I can manage accounts and I have worked in the management of online stores More

$15 USD / hour
(1 Review)
3.4
onlinesyren

Hi! I have over 4 years experience in customer service. I pride myself in providing high quality work with minimal supervision. I have a dual-monitor set up for work to make sure I'm able to do my job efficiently. Hope More

$25 USD / hour
(0 Reviews)
0.0
NurulQom

Ahli dalam entri data

$22 USD / hour
(0 Reviews)
0.0
sharimohammed66

am very interested in the above-noted position. I believe this position would fully utilize the administrative and clerical skills that I have developed over the past 19 years supporting various levels of teams across More

$25 USD / hour
(0 Reviews)
0.0
gladystampol

choose me to do this..

$22 USD / hour
(0 Reviews)
0.0
yadavrampal4935

I had a prior freelance experience in customer service for a U.S based company apart I worked in many sales processes being I am sincere and punctual. I have a fast internet connection, headsets, laptop with some ext More

$15 USD / hour
(0 Reviews)
0.0
heokxyltdn

I can complete your project for you I have extensive experience in SEO, Social Media, Instagram Marketing Growth, Facebook & IG ads, YouTube, PPC, Guest Posting, Link building, outreach, Twitter, Pinterest. Google Cert More

$20 USD / hour
(0 Reviews)
0.0
$22 USD / hour
(0 Reviews)
0.0
Rakeshavra

Dear Sir I am a professional and hard working person. Relevant Skills and Experience I have skilled with data entry, excel and also web browsing.

$15 USD / hour
(0 Reviews)
0.0
sandraanjeo

I am highly professional and I deliver Relevant Skills and Experience Data entry, phone call, text and email handling, virtual assistant and customer service related skills

$16 USD / hour
(0 Reviews)
0.0
jacqopresas

Hello! I can definitely help you on this project! I have similar experience of this task from the past so the goals for this project is highly achievable. I worked as a GVA in a RealEstate Company based in Makati More

$16 USD / hour
(0 Reviews)
0.0
One1abhishek

consistent history of exceeding my targets and goals for the past three years. I have excellent cold calling skills which I will put to work immediately after being hired by your company."

$22 USD / hour
(0 Reviews)
0.0
Chris1197

I used to work with well-established BPO companies in the Philippines and was able to work with two (2) different types of businesses as customer/technical support and sometimes sales (Not mainly sales but we do get re More

$20 USD / hour
(0 Reviews)
0.0
$22 USD / hour
(0 Reviews)
0.0
$22 USD / hour
(0 Reviews)
0.0
kriztinecaz1991

Hi, my name is Kristine I am new in this flat form but I’ve been doing customer service job now for 9 years and counting. Worked for a telco account and an ecommerce account. Relevant Skills and Experience I’ve worked More

$15 USD / hour
(0 Reviews)
0.0
saurabhyadav2711

Hey I can do that work ,I am doing that type of work from last 4 years Relevant Skills and Experience I have other experience also

$22 USD / hour
(0 Reviews)
0.0
michelleespisua

I'm an experienced admin, operations and project officer for a digital marketing company and directly reporting to CEO or owners of the company. I am perfect for this job. I am consistent of being well organized, stric More

$25 USD / hour
(0 Reviews)
0.0