Closed

Customer Service Assistant Manager

We are looking for a full time employee who will provide customer service and customer support to the organization. This position will initiate and/or implements sales support action items as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction are maintained. Full training is provided in learning a product line to inform, assist and educate customers on how products work. All candidates must be well spoken and able to present him/herself to others in a professional manner.

Tasks and Responsibilities of a Customer Service Assistant Manager

Interact with customers daily to inform of client products and services

Perform a needs assessment of the customer and recommend products and services or pass along consumer leads to sales department depending on level of expertise.

Ensure and provide quality service to external customers.

Answer all customer inquiries in a timely and professional manner.

Process orders and data entry with high level accuracy.

Take initiative and resolve and escalations or complaints.

Maintain a positive representation of the company and associated brands at all times.

Utilizing training materials in a meaningful way that ensures class graduates have a smooth transition into successful, professional Customer Service / Customer Retention position

Creating a positive, fun, and motivating environment to enhance employee performance and customer satisfaction.

Monitor individual progress to provide coaching opportunities and to understand employee developmental needs.

Participation in morning meetings including: role-play scenarios, product knowledge, and psychology of customer service behavior training

Team based training sessions ensure that each person in our company has the opportunity to learn from our top representatives. We promote growth from within and encourage our team to work together to reach client & customer goals and improve skills. Promotion and pay are based on performance. Specialized training will prepare individuals to work with customers to provide a unique and pleasant sales experience, which fosters acquisition of quality customers and long term customer loyalty.

We are currently accepting applications from individuals with experience working in customer service, customer relations, and customer support to work as part of our team. Account Managers will receive training to ensure they have all the skills and knowledge that they require to be successful in this high energy industry. We are seeking candidates that are outgoing, personable, and comfortable working in a team environment with a focus on customer satisfaction and professional development.

Requirements of a Customer Service Assistant Manager:

Must have great attention to detail.

Must be a team player.

Previous customer service and sales experience is a plus.

Must have strong communications skills.

Must be organized.

Must be personable and comfortable interacting with customers daily.

Qualifications:

Desire to participate in professional development and take on new responsibilities

Self-motivated and comfortable working both independently and as part of a team

Customer service or customer relationship experience

Ability to perform at a high level in a fast paced environment

Degree preferred

Position Benefits:

Competitive wages

Merit based advancement

Uncapped bonuses & incentive plan

Company event

Skills: Data Entry, Data Processing, Excel, Copy Typing, Web Search

See more: virtual customer service manager, customer service manager, customer service assistant wanted, virtual customer service rep assistant, virtual assistant needed set customer service position, virtual customer service assistant, reviews virtual assistant customer service, customer service assistant translation french, live conversation customer service assistant, customer service assistant forum, customer service project manager, customer service assistant dubai jobs, customer service assistant ikea, customer service assistant jobs south africa, job customer service assistant, job search customer service assistant, vacancies customer service assistant, Data Entry, Administrative Assistant,Receptionist, Customer Service, Project Manager/Accounting Manager, Front Desk.

About the Employer:
( 0 reviews ) Scranton, United States

Project ID: #20344261

19 freelancers are bidding on average $18/hour for this job

IbrahimRatebRM

I Have A 5 Years experience in This type of work And i Can Do Your Work professional I hope To Work With You

$15 USD / hour
(0 Reviews)
0.0
$22 USD / hour
(0 Reviews)
0.0
palok3244

I am the best digital marketing executive

$22 USD / hour
(0 Reviews)
0.0
$22 USD / hour
(0 Reviews)
0.0
Angelac1012

I have been in the BPO industry for 7 years and In my experience, I consider myself as a Customer service expert. I do decision making in whats best for both parties making the company happy and able to help customers More

$15 USD / hour
(0 Reviews)
0.0
snowmaverick

Let's talk. Why should you hire me? I'm resourceful, competent, US-based and raised, university educated, driven, and I have that NYC hustle (no I'm not currently living in NYC, but I lived there for a few months and More

$20 USD / hour
(0 Reviews)
0.0
omemario

Experienced Customer Service Manager in several languages looking for long term commitment. Country Manager (Dutch & German market) Until June 2019  Handling team of 14 agents (office based) + 5 agents (remotely) for More

$17 USD / hour
(0 Reviews)
0.0
Msoda84

Well-versed marketing, sales and customer service professional with extensive knowledge working with companies across a wide range of industries to understand different businesses needs. I have over 10+ years of experi More

$22 USD / hour
(0 Reviews)
0.0
Mishraji823

I have 2 years experience in this work. I can do your work very well. If you have any question about my work, than you can ask me without any hesitation Relevant Skills and Experience I have one years experience in th More

$22 USD / hour
(0 Reviews)
0.0
Nktmfreelancer19

Hi I will be happy to help you with your project with 8 year's experience in inbound and Outbound customer service and Chat / Email operations. I've worked with Convergys BPO US based MNC Call Center. I've recently c More

$20 USD / hour
(0 Reviews)
0.0
nimulislam

Hello, I am graduate from Computer Science & Engineering. I have excellent working experience of 5 years with freelancing project on Data Entry, Excel, web search, copy typing, Web design, E Commerce, HTML, CSS, PHP, W More

$15 USD / hour
(0 Reviews)
0.0
$22 USD / hour
(0 Reviews)
0.0
RamezzBoutros

Have a 2 years experience as Customer Experience Manager, with 3 promotions within 2 years. Worked as all the following: - Level 1 Customer Experience member - Level 2 Customer Experience member - Customer Experience More

$15 USD / hour
(0 Reviews)
0.0
Jerdonnapalmer59

Good Day Team, I am a certified customer service team manager, with training from the Insite Managed Solutions team. I come with well over 5 years of customer service experience and have worked with companies both loc More

$20 USD / hour
(0 Reviews)
0.0
jeheazu

Hello, I am applying for the position of an assistant in your company. I believe I have the necessary skills required for the position.I am an experienced virtual assistant with over 3 years experience in customer sup More

$15 USD / hour
(0 Reviews)
0.0
rosshaus

Hello and Greetings! My name is Jordan Martinek, and I just so happened to stumble across your listing! I am a born and raised American living in Peru, and have an extensive history in Customer Service. I love inter More

$15 USD / hour
(0 Reviews)
0.0
elanfloyd

I am writing to express my interest as a Customer Service Assistant Manager with your company. With 10 years of experience providing exemplary Customer Service, Client Relations and Sales Manager, I am confident that w More

$15 USD / hour
(0 Reviews)
0.0
serazummunirz

Hey There, After reviewing your project description it's clear that you are looking for a Customer Service Assistant Manager for your company. I'm very experienced in System Administration, Network Administration, Li More

$20 USD / hour
(0 Reviews)
0.0
sharmilamai92

Hi this is Sharmila I was working with Amazon as an Account Specialist over a period of 5 years Expert in 1. Excel 2. Customer Support 3. Email/Call handling 4. Data Analysis/ Management Found the job More

$16 USD / hour
(0 Reviews)
0.0