1)Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns.
2)Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
3)Update customer information in the customer service database during and after each call.
4)Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
5)Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers.
32 freelancers are bidding on average ₹1023/hour for this job
Myself Akhilesh. I currently have a front desk job, and i know how difficult it is to handle the worried and angry customers. But i love my job, and i love dealing with people. Thank you.
Hi my name is Cryzlyn i have 1 year experience in medical administration and 2 years experience to customer service. I am hard working trustworthy and reliable. I love to learn and be challenged.
I'm experienced. Right now I'm working as a Call Center Executive. I have to answer more than 300 call daily. And have to solve the problems of the customers/clients.
I will able to do this that's all Relevant Skills and Experience Good communication skill with convincing skill too Self motivated and having cool mind in over pressure also.