The customer service supervisor is responsible for overall customer service and customer satisfaction. The customer service supervisor must effectively lead and motivate their team of junior customer service representatives, as well as provide employees with performance feedback, proper training, and guidance. A key aspect of this role is effectively leading the team and ensuring all customer service needs are met in a timely manner. The customer service supervisor must be familiar with the company’s products/services and the customers that are served. Customer communications is a regular part of this position.
A high school diploma or GED typically is required for this position, with a preference for college graduates. Previous experience leading a team is a must. The customer service supervisor should be an effective communicator and be able to present their thoughts and ideas well. Being able to display strong organizational and leadership skills is also a plus.
Customer Service Supervisor Tasks:
*Communicates, implements and interprets new and existing policies and procedures to staffs within the department.
*Supervises the day-to-day activities of customer service department within established policies and procedures.
*Responsible for the staffing level of the department.
*Recommends solutions for customers complaints.
*Coordinates with other departments to resolve issues involving the customer services department.
38 freelancers are bidding on average $55/hour for this job
Hi I am interested and can ensure you for speed and accuracy, just required a quick demo through teamviewer only. I know to use open cart but not much. Thanks. Relevant Skills and Experience Data Entry.
- Have 5 Years of exp in customer service - Have high speed Internet - Can work for 6 to 8 hours Daily -Hardworking, self motivated, Fast Learner - Available n Mobile and Email etc
I know to my self that i am knowledgeable enough for being Supervisor. Not to mention, i have experience before as a call center agent got promoted as team leader/supervisor and trainer.
I am data entry operator with a lot of consistent experience but I've done some selling. I can bring value and energy into your organisation. Let's open up a chat and bring me up to speed.