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Customer services supervisor

The customer service supervisor is responsible for overall customer service and customer satisfaction. The customer service supervisor must effectively lead and motivate their team of junior customer service representatives, as well as provide employees with performance feedback, proper training, and guidance. A key aspect of this role is effectively leading the team and ensuring all customer service needs are met in a timely manner. The customer service supervisor must be familiar with the company’s products/services and the customers that are served. Customer communications is a regular part of this position.

A high school diploma or GED typically is required for this position, with a preference for college graduates. Previous experience leading a team is a must. The customer service supervisor should be an effective communicator and be able to present their thoughts and ideas well. Being able to display strong organizational and leadership skills is also a plus.

Customer Service Supervisor Tasks:

*Communicates, implements and interprets new and existing policies and procedures to staffs within the department.

*Supervises the day-to-day activities of customer service department within established policies and procedures.

*Responsible for the staffing level of the department.

*Recommends solutions for customers complaints.

*Coordinates with other departments to resolve issues involving the customer services department.

Skills: Customer Service, Data Entry

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About the Employer:
( 0 reviews ) United States

Project ID: #16104405

38 freelancers are bidding on average $55/hour for this job

$50 USD / hour
(46 Reviews)
6.1
sydneyjovita

Hi, Good day! The position seems to fit well with my qualification, work experience & carrier interests. I have done this kind of work before with various businesses and individuals. I'd be more than happy to p More

$50 USD / hour
(4 Reviews)
3.3
vaishnoinfotech

Hi, I just read your project description carefully, and able to complete this job successfully. I have an excellent experience in data entry, scraping the data from various resources, data mining, product upload, vide More

$55 USD / hour
(4 Reviews)
2.8
dbgeeks

I am a lifelong problem solver, and have solved complex problems in the Fortune 500 space. I study, learn, and apply best practices utilizing the latest technology to solve problems quickly. As CIO I was the head of cu More

$50 USD / hour
(1 Review)
2.7
bpo0995

After reviewing job details I believe I'm the best fit for this position. I have a great experience of handling customer service duties and have worked in this industry for over ten years. I am fast learner and love to More

$55 USD / hour
(2 Reviews)
2.4
InternationalBPO

Hi We are expert in customer services and we can provide you best customer service supervisor 24X7 BPO is professional telemarketing company established since 2004. We have a team of superstar telemarketers exper More

$55 USD / hour
(2 Reviews)
1.2
MdNahid908

Hi I am interested and can ensure you for speed and accuracy, just required a quick demo through teamviewer only. I know to use open cart but not much. Thanks. Relevant Skills and Experience Data Entry.

$66 USD / hour
(1 Review)
0.0
sjlima1122

Hello I am very interested in the position and hope I can get the opportunity to work for you. I am sure, I am the best candidate for this position. I have 7+ years experience in customer service, I have worked as a More

$61 USD / hour
(0 Reviews)
0.0
rolysac

- Have 5 Years of exp in customer service - Have high speed Internet - Can work for 6 to 8 hours Daily -Hardworking, self motivated, Fast Learner - Available n Mobile and Email etc

$55 USD / hour
(0 Reviews)
0.0
kariztaj

I was affiliated in the BPO industry for two years with various experience namely; customer service, sales, billing and technical support. Within the two years experience, my interpersonal skills were greatly improved. More

$55 USD / hour
(0 Reviews)
0.0
erlynr

A proposal has not yet been provided

$62 USD / hour
(0 Reviews)
0.0
nsahotra

Dear Request for Freelancer Virtual Assistant Here are the crux I represent: • Effective Administrative Support • Prompt Replies to Clients • Handling several projects simultaneously • Track records of taking on pro More

$55 USD / hour
(0 Reviews)
0.0
nephideguzman

Hi, Before I decided to switch from corporate to home-based set-up, I have 13 years of experience working in Sales and Customer Service fields for companies like JPMorgan Chase & Co. and QBE Insurance. I have handle More

$50 USD / hour
(1 Review)
0.0
Ladyhan

I know to my self that i am knowledgeable enough for being Supervisor. Not to mention, i have experience before as a call center agent got promoted as team leader/supervisor and trainer.

$50 USD / hour
(0 Reviews)
0.0
ladypabuna

I have experience as a Team Leader/Supervisor for call center company. My job as a Supervisor is to provide feedbacks, lead the team, finish all the paper works, and trained them. Relevant Skills and Experience As a S More

$50 USD / hour
(0 Reviews)
0.0
dianadanila

Hello, I consider myself the perfect candidate because I have 3 years of experience in sales and customer service and I have dealt with all types of people. I am patient, emphatic, energetic and hard working. F More

$55 USD / hour
(0 Reviews)
0.0
teachingtheweb

I am data entry operator with a lot of consistent experience but I've done some selling. I can bring value and energy into your organisation. Let's open up a chat and bring me up to speed.

$55 USD / hour
(0 Reviews)
0.0
ravenleerl

Please accept this letter and attached resume as an official submission for the position of Customer Services Supervisor in your company. Having both professional and academic experience, I like to consider my stronges More

$55 USD / hour
(0 Reviews)
0.0
nammar88

I am a very well organized person and worked in my field for several years,, I will always be able to finalize the required tasks in the most respectable manner at the most convenient time. I can definitely work under More

$55 USD / hour
(0 Reviews)
0.0
wraith27

Good morning, With over 20 years experience in the Call Centre industry, I feel my skills are perfect for this position. My skills in conflict resolution, empathy and cross selling would be an asset to your compa More

$60 USD / hour
(0 Reviews)
0.0