I am looking to replace the retail software that I am currently using to meet my store needs. This program must be user friendly.
I am looking for someone who is familiar with these types of retail store projects or already has something in place
so it can be customed tweaked. I am also looking for free after sales support for at least 60 days and possible ongoing support at added cost.
My store deals with 4 types of order takings: - cash and carry(in-store), pickup(in-store), delivery(local), wireout(not local)
I will need an interface that preferably all on one page including, customer info, recipient info, product info, enclosure card info,
loyalty points info, payment info, marketing info (source code), email info etc depending on the type of order being taken.
I will also need a progress tracker that shows me what's going on with these orders on a daily basis and can be updated so the customer can be informed too.
I will need to be able to communicate with my customers through email or fax so I can send out receipts, delivery confirmations, invoices,
or non local orders to other stores if I need to.
I need a built in:- map (for deliveries), calendar (appointments, payment due notifications), pop3 email account (for incoming orders)
Available Payment methods: Credit/Debit card (must be able to use it from the program's interface - I currently use merchant warehouse), cash, check, Account Receivable,
Donation/Charity, Deferred (for pickups for instance). Loyalty points can also be used towards payment.
Settings for the store should include: shop info, email, fax #'s, service charges, sales taxes, wireout accounts, Account Receivable
Accounts (with late fee charge, tax exempt option), Customer Accounts, Credit Card Processing, Loyalty Points, Products (<50), Printers, Enclosure card setup, email message
setup (for receipts, delivery confirmation or mass marketing), backup options
With customers and products I would need subcategories too. So I should be able to set up a school and add different departments for billing purpose and for report generation.
Reports should include:- sales (per customer(s), per day(s), per product(s)), Account Receivable (per customer(s), per day(s), outstadning balances etc)
outstanding deferred payments, production reports (pickups per day(s), deliveries per day(s), wire outs per day(s) etc)
I will need this program to handle 3 computers networked (server and 2 terminals) for order processing (only printers will be shared)
I am also looking to transfer my existing database if possible.
Thanks for bidding, if you need more questions please don't hesitate to ask.