We are looking for a customer-oriented service representative.
Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
18 freelancers are bidding on average RM122/hour for this job
Hi, I have been working as a customer support agent at Vodafone UK, I am willing to start the orientation right away. Looking forward to discussing further details with you. Warm regards, Islam Ayoub
Having total 10 years of experience out of which 5 years in providing voice/chat/email support and rest 5 in managing/leading these same projects in fortune 50 companies.