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Military Customer Service

Customer Service Representative Job Description Template

We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Customer Service Representative Responsibilities:

Maintaining a positive, empathetic and professional attitude toward customers at all times.

Responding promptly to customer inquiries.

Communicating with customers through various channels.

Acknowledging and resolving customer complaints.

Knowing our products inside and out so that you can answer questions.

Processing orders, forms, applications, and requests.

Keeping records of customer interactions, transactions, comments and complaints.

Communicating and coordinating with colleagues as necessary.

Providing feedback on the efficiency of the customer service process.

Managing a team of junior customer service representatives.

Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements:

High school diploma, general education degree or equivalent.

Ability to stay calm when customers are stressed or upset.

Comfortable using computers.

Experience working with customer support.

Skills: Data Entry, Excel, Data Processing, Copy Typing, Microsoft Exchange

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About the Employer:
( 0 reviews ) Dallas, United States

Project ID: #21849219

15 freelancers are bidding on average $36/hour for this job

akhidr

Hello, My name is Alaa, and I understand that you need a freelancer to work as a Customer Service Representative. I am very interested in being your assistant. I believe that I will fulfill your requirements, and per More

$28 USD / hour
(16 Reviews)
4.0
Masroorak

I have done master’s in commerce if you need a result driven professional to deal with your business daily tasks than you can hire me for Short/Long-term basis. I have actively been writing for clients for more than on More

$25 USD / hour
(0 Reviews)
0.0
syedumarfarooq31

I have good experience handling customers and resolve their issues with patience calm and keep customer to buy our products again

$55 USD / hour
(0 Reviews)
0.0
Mandiliberty7

Hi, we are a group of registered Virtual Assistants comprising of young university graduates. As a lead virtual assistant, I have avast experience and portfolio in customer service having worked in the hospitality indu More

$40 USD / hour
(0 Reviews)
0.0
eanjiela

Hi! I am interested for the Job. I've been working as a call center agent for more than 5 years. I handled multiple accounts such as CSR, Sales, Back Office and Email Marketing. I am an expert of 2 years on setting an More

$25 USD / hour
(0 Reviews)
1.0
Kimanywamildred

I have experience working remotely as a customer service representative.I am a team player with a commitment to customer service through 6 years work experience in various administrative roles, who possess the ability More

$25 USD / hour
(0 Reviews)
0.0
karol909

Buenos Dias, mi nombre es carolina jimenez, me interesa mucho este cargo pero para el conocimiento de los productos realizarian alguna capacitacion? la atencion debe ser en ingles? Yo tengo mucho conocimiento en atenci More

$40 USD / hour
(0 Reviews)
0.0
Noren01

I have read the project details and I am very much interested to work for you. I believe I possess the necessary skills needed to qualify for this position. I have experience in working as a senior customer service rep More

$45 USD / hour
(0 Reviews)
0.0
singhanju3192

I want to do work for u Relevant Skills and Experience Your company is excellent

$41 USD / hour
(0 Reviews)
0.0
ganivado

Hi, I have experience in a call center as a customer service representative and a call center call quality auditor. As a customer service representative, I also handled escalated (angry) calls. As a call quality audi More

$25 USD / hour
(0 Reviews)
0.0
$41 USD / hour
(0 Reviews)
0.0
Toheedqamar

First of all See my agency portfolio : [login to view URL] I have more than 5 years of experience in Customer Support. Working in different customer support centers has taught me how customers are taken care of by diff More

$38 USD / hour
(0 Reviews)
0.0
$33 USD / hour
(0 Reviews)
0.0
Ginpomhalo

Hello I have read and understood your project description carefully. I am very interested in this project. I have a lot of experience in this type of work and I'm sure I can complete it on a timely manner with exceedi More

$43 USD / hour
(0 Reviews)
0.0
EdgarBautistaJr

I have over 10 years’ Experience in the IT industry, Were I was part of the service desk team that managed an IT infrastructure of over 2000 Servers router, switches and firewall, 20000 desktop/laptops. I started as he More

$38 USD / hour
(0 Reviews)
0.0