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Virtual Assistant / Customer Service

Hi, I run a website and Ebay store doing 80-100 orders per month.

Currently my partner and I work full time, so our business phone goes unanswered.

We miss about 3-7 calls a day. These are typically warm leads, hot leads, product enquiries, and technical difficulties in placing an order.

Looking for an Australian based VA / CSO that we can divert the business phone so that it gets answered, and we can provide good customer service.

Must be based in Australia please with great english, phone, and email skills.

Duties :

- answering the phone & responding to enquiries. As you get familiar with the business you will be able to handle these on your own. Initially just take a message, and I can help you respond.

- quotations & product enquiries. Lots of people call with question about a product and it is an easy conversion to get them to buy.

- creating shipping labels. Take the orders on Ebay and through the website (2-6 per day on average), and create the shipping labels using Australia Post MyPost website. Email them to me so that I can print them and despatch the goods.

- basic bookkeeping into Quickbooks online. Very easy I will train you to do this, but creating invoices where needed, and reconciling the sales receipts from the website to the bank account.

- follow up on quotes by phone and email.

Would like to pay an hourly rate. I understand that the work itself will be sporadic and not in 1 hour blocks, but you will need to estimate the hours in total. Can negotiate a commission on incremental sales where you are wholly responsible for the sale.

Look forward to hearing from Australian based applicants. Applicants from other countries will not be considered.

Skills: Customer Support, Data Entry, Sales, Telemarketing, Virtual Assistant

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About the Employer:
( 0 reviews ) naremburn, Australia

Project ID: #16000153

23 freelancers are bidding on average $18/hour for this job

jkaranm

Hi Future Client, Our business is to make your business effective, profitable, & [url removed, login to view] are able to have a sound understanding of our Clients’ operations and their corporate goals, and we continually bring kno More

$16 AUD / hour
(42 Reviews)
7.8
motiur03

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$15 AUD / hour
(204 Reviews)
7.2
Bhawnakul9

Hi, I have got your job posting on Virtual Assistant / Customer Service. According to your job description you need a fast one for helping you in your tasks. And yes you have mentioned about your time. For your kind More

$15 AUD / hour
(76 Reviews)
6.0
BhargaviR05

Hi Greetings!!! I have seen your job post and understood your requirement. As an expert in Customer Service, Research, Data Analysis, eCommmerce, Photoshop tasks and Data Entry, I can do the job you posted within More

$16 AUD / hour
(21 Reviews)
5.0
ginne24

Hi there, I hope you are doing well. I would like to apply on this project that you have posted for a Virtual Assistant. I have been working as a freelancer for over a year now and have been hired multiple times as a V More

$15 AUD / hour
(20 Reviews)
5.0
jonna88

Hello there, hope you are doing fine. In case you cant find an Aussie people for this project then ill be happy to work for it. I am very interested in doing this project and can start working on it after having discus More

$15 AUD / hour
(11 Reviews)
4.6
$22 AUD / hour
(8 Reviews)
4.5
ChinmoySarker

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$15 AUD / hour
(18 Reviews)
3.8
tuhindo82

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$15 AUD / hour
(18 Reviews)
5.1
$15 AUD / hour
(8 Reviews)
3.4
furqanahmed55

Hello, I graduated from Boston University USA. I have lot of experience working as virtual assistant doing customer support, handling esquires, creating shipping labels, bookkeeping into Quickbooks online, etc.. I More

$15 AUD / hour
(2 Reviews)
3.2
rakeshwadhwani

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$22 AUD / hour
(4 Reviews)
4.4
sarahl0u

I am based in Australia and have 10+ years experience in the customer service industry. I enjoy working and interacting with people and have the experience of dealing and interacting with a diverse range of people thro More

$24 AUD / hour
(0 Reviews)
0.0
giedremok

can do it for free the first time. I am very very good at negotiating. I am watching videos about it every day. If you want we can skype/I can give you a call and I can negotaite with you about whatever you want. I More

$22 AUD / hour
(0 Reviews)
0.0
justbreathetin

Dear Human Resources Manager, I am Khristine R. Beltran. I have had experience in customer service specifically in providing customer service to people from different countries. I would like to try my chance in you More

$22 AUD / hour
(0 Reviews)
0.0
Chitrajadeja

Hello this is Chitra, I have read your project and would like to work on it. I am not from Australia but I can provide customer support through websites like localphone. Relevant Skills and Experience I have worked ea More

$16 AUD / hour
(0 Reviews)
0.0
Astar7

A proposal has not yet been provided

$23 AUD / hour
(0 Reviews)
0.0
TimOgbaidze

I have a proven related experience and I should be a good match for this job. Please see my profile for more details if needed. Thank you!

$16 AUD / hour
(1 Review)
0.0
ambercooper1992

I have 5+ years professional experience in administration/sales which includes reception skills, advanced customer service, sales/marketing skills and basic bookkeeping including invoicing. I am prompt, professional, a More

$22 AUD / hour
(1 Review)
0.0
rmclaughl

A proposal has not yet been provided

$16 AUD / hour
(0 Reviews)
0.0