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writing research proposal about using customer satisfaction predication using data mining techniques

The research proposal is about customer satisfaction prediction ( 20 pages ) . There are 3 main objectives

1- Customer satisfaction predication using data mining technique

2- select most important factors (attributes ) effect customer satisfaction using data mining

3- select the most important attributes effect customer satisfaction using Kano model or servqual model

4- compare kano model results or servqual results with data mining techniques results ( the result here is the most important attributes

available documents are the following :

1-guidelines for writing research proposal

2-evaluation of relationship between brand measures and customer satisfaction ( this is the main research paper example

3-data set of brands and their characteristics

4-assessing customer satisfaction using KANO or servqual research papers ( as an examples )

5-This is the link for data set of brands and their characteristics

[login to view URL]

guild-lines for research proposal :

Skills: Data Mining, Research Writing, Statistical Analysis, Technical Writing

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Project ID: #20889632

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