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Customer Support (Email) Person Needed

I am looking for a professional, internet-savvy customer support person to work part-time on an hourly basis on answering emails.

Only individuals (not teams) will be considered for this position.

The role requires approximately 14 hours of work per week (for a total of 60 hours per month), with the goal of increasing this.

The role is strictly email-based. Ongoing duties include:

• Checking and replying to emails 3x/day, 7 days/week, 365 days/year, working in the time zone you live in.

• Performing search engine research to find the answers to specific questions that are asked via email.

• Sending template answers to certain email questions.

• Creatively handling emails that come in on a range of issues. As indicated above, some answer templates will be used, but there will be a lot of improvisation.

• Helping customers with downloads

• Other related tasks

The right person...:

• Has a demonstrated history of proficiently handling customer support inquiries.

• Speaks and writes FLUENT American English – this is very important.

• Is EXTREMELY friendly over email and is committed to providing over-the-top customer service that goes way above and beyond the "norm" and to treating each and every emailer like family, like a guest in their own home, and as a VIP.

• Has an extremely stable internet connection with no connection issues, no electricity issues and no other issues which would inhibit getting online.

• Is detail-oriented, organized, creative, resourceful, reliable and takes pride in doing prompt, quality work.

The rate of pay I am looking for is $1.50 to $2.50 per hour.

Please PM your resume/CV outlining your prior work history.

NOTE: Please bid for the amount you would charge as a lump sum for one month (60 hours) of work.

Skills: Customer Support, Data Entry, Data Processing, Research, Virtual Assistant

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About the Employer:
( 35 reviews ) Duluth, United States

Project ID: #510587

205 freelancers are bidding on average $121 for this job

backstage

Let it be done by pro.

$150 USD in 30 days
(20 Reviews)
7.2
nehasb

Please view my PMB.

$30 USD in 0 days
(342 Reviews)
6.8
WriteSmart

Please see PM for bid details.

$150 USD in 30 days
(53 Reviews)
5.8
dhpd22

Check PM for details...

$150 USD in 30 days
(46 Reviews)
5.6
LloydesignStudio

Hi sir please see pmb for info thanks. Lloyd

$250 USD in 30 days
(66 Reviews)
5.6
shubhamsoft

hi,please check my pmb for more details. thx

$150 USD in 30 days
(32 Reviews)
5.1
bdweb

Please check detail in PMB

$150 USD in 30 days
(30 Reviews)
4.9
gafindra

I have experience on this task, please see PM.

$200 USD in 30 days
(25 Reviews)
4.8
hema4842007

I have acted as a customer support executive and presently providing email support on a part time basis to a US [url removed, login to view] like to receive further information to start your assignment in the right frame of mind.

$150 USD in 30 days
(10 Reviews)
4.5
zocipro

Hi, Understanding and start right now. Thanks,

$120 USD in 30 days
(5 Reviews)
4.5
julminia

Hello, Please refer to PMP. Thanks...

$200 USD in 25 days
(4 Reviews)
3.9
luke2009

Dear Sir. I believe that i would be a good fit for the [url removed, login to view] and please check my PM. Luke

$120 USD in 60 days
(9 Reviews)
3.9
edatawiz

Hi - Please check PM for details.

$150 USD in 30 days
(10 Reviews)
3.9
santikeith

Hi! Kindly check Pm for the details of my [url removed, login to view] you

$30 USD in 7 days
(3 Reviews)
3.7
SoftSandila

Check pmb please. regards

$240 USD in 30 days
(8 Reviews)
3.7
muneebmvw

Sir, Please see PM for details. Thanks

$100 USD in 30 days
(24 Reviews)
3.6
flashraj

Dear sir, I am excited to work with you. I can provide you the best support and i agree with your all terms and conditions. check PMB for details.

$150 USD in 30 days
(3 Reviews)
3.5
haroonaziz

Hi, me and my very capable team is ready to work , For further details please check your PM

$30 USD in 1 day
(11 Reviews)
3.3
rangamohan

Sir, Ready to start, please view PM for my CV. Thanks. Mohan

$30 USD in 3 days
(5 Reviews)
3.1
veriweb

Hi, I am interested. Please see pmb. Regards, Jay.

$120 USD in 30 days
(3 Reviews)
3.0