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Superstar Telemarketer required -- 2

TELECALLER /ADMIN ASSISTANT

Who are we?

Launched in 2016, We are a fitness club that specialize in Weight loss transformations.

We help people transform their body with exercise, nutrition advise and making them accountable for achieving their goal. We’re passionate about health and fitness that have real impact and improve quality of lives of people. We believe fitness change lives and that’s why we exist. Our vision is to make this world a healthier place with body transformation programs and impact people’s lives positively.

It's our mission to enable the best possible client experience - an aspiration we don't take lightly. Our core values are:

• Excellence in Client Experience: We believe in providing best customer experience in our gym.

• Leadership & Support: We believe in empowering our staff, members and others and provide them tools to succeed.

• Integrity and Respect: We are committed to value & respect our members, non-members, staff and all other stakeholders.

PLEASE READ THE REQUIREMENTS CAREFULLY BEFORE APPLYING FOR THIS ROLE. If you are NOT comfortable with requirements, Please don’t apply. LONG TERM opportunity for right candidate

Eligibility:

MUST have access to uninterrupted Internet and phone

Able to work Australian Working Hours (09:00 AM -06:00 PM) (one-hour lunch break is allowed)

Proficient in ENGLISH

MUST be RELIABLE & PUNCTUAL

Passion for INTERACTING with people & help them make a healthier people

POSITIVE & CAN-DO Attitude

MUST have PERSUASIVE Sales & marketing Skills

Excellent communication skills

Must be great at presenting

Open to learning new processes in sales

Take personal health very seriously

Are routine driven

Open to growing rapidly

Self-sufficient and able to properly manage one’s own time

MUST have at least 1-year experience in a Multi-national call centre preferably (Australian Client)

As a Telecaller/ Administrative Assistant , your primary role will be to reach out to leads promptly (within 10 minutes during Business Hours & First thing in the morning for After working hours leads/prospects).Confirm Lead appointments if they self-schedule their appointments and book an appointment for unscheduled appointments).Must have confidence on phone and have persuasive abilities to book an appointment for leads who didn’t self-schedule their appointments.

Responsibilities:

Take 100% ownership of your role and responsibilities and their EXECUTION. Don’t wait for management for everything. Be proactive

Call Management

Call schedule leads and confirm their appointments (within 10 minutes when a lead drops in into Google Spreadsheet)

Call un-scheduled leads and book their appointment with your persuasive abilities

Answer any questions lead may have

Call Hot, Warm & Cold Leads daily based on daily priorities

Be courteous on the phone all the time

Meet and exceed daily call KPIs

Lead Management

Reminder SMS has been Sent or Automated for all existing leads (Follow SMS Script for details of SMS has to be sent)

Maintain Daily Lead Spreadsheet with Number of Leads booked in/Show up/No Show/Rescheduled/Unscheduled

Unscheduled Leads has been contacted and asked to book (Follow Phone Script)

Facebook Page Management

Take complete OWNERSHIP of business Facebook pages

Post/Schedule Daily Motivational Post/Engaging Question/Share Daily WINs

Checking Diet Plan Posts and commented and liked.

Any questions by member has been answered

Wish Member/Challenger Birthday on Facebook page

Daily Meeting & Reporting

Daily EOD of the day report to Management

Weekly Meeting with Management

Retention

Calling existing clients weekly if they don’t come for exercise last week

SMS fortnightly to check in if they have any questions or feedback.

Calling them on their birthdays or anniversaries

Skills: Data Processing, Telemarketing, Sales, Virtual Assistant, Leads

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About the Employer:
( 7 reviews ) Melbourne, Australia

Project ID: #31925451

23 freelancers are bidding on average $8/hour for this job

(27 Reviews)
7.6
Realtech7777

Hello there, I have around 10+ years of working experience in inside sales and customer service. I have always worked with clients from US, UK, UAE or Australia. I specialize in generating sales ready leads, appointm More

$8 AUD / hour
(40 Reviews)
5.2
LolaAsh876

Hello there! I am well rounded in the administrative department and readily available to work. Fully versed in fluent English Language, Microsoft office, fabulous customer service and a flexible schedule. I am avai More

$8 AUD / hour
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4.2
webdeveloper135

Hi, I have read your proposal and i can serve your immediate and long term needs well. I have worked in this field for 6 years and have virtually assisted a variety of clients. I have worked for individual clients and More

$8 AUD / hour
(15 Reviews)
4.3
stanlydevakumar

I have 10 years of experience speaking with US, UK , Australia and Canadian Customers. I have worked as customer support executive, Tele marketing, Technical Support. I saw your requirements and am confident that i wil More

$8 AUD / hour
(1 Review)
2.3
Honeyloms

Hi am tosin I have read your project, and I understand your project description that you need a freelancer as an administrative assistant and also social media manager, I have experience as an online customer Service, More

$8 AUD / hour
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0.9
Taofeeqah90

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oluwatoyinadedi3

Hi Recruiter, I have over two years of telemarketing and telesales, dealing with royalty and elite customer.I am a sales-oriented professional with expertise in client relationship management, customer satisfaction an More

$5 AUD / hour
(1 Review)
0.0
binayak888

I am confident that I am a good fit for this position for several reasons, but most specifically because of my dedication to going above and beyond in a job. I am committed to learning any new skills on my own to succe More

$5 AUD / hour
(0 Reviews)
0.0
FrancisFlores27

Hi, Good day! I am Francis Paul Eris Flores. Been with BPO company for almost 5yrs. Also had an experience being a Team Leader, Trainer, and Compliance and Quality Auditor. Hope to hear from you soon.!

$8 AUD / hour
(0 Reviews)
0.0
faisalkhan50640

Greetings! I have read All the description on project and I'm strongly belive that I can do this job very well and the reason why I can do this is, I have been working in call center for 1 year and where my client wer More

$8 AUD / hour
(0 Reviews)
0.0
Yhemoskill

Hello I,m glad you reached out Am a telemarketing and sale person with years of experience Am into digital social marketing I recently work with an online e-commerce company as a sales marketer I,m interested in these More

$5 AUD / hour
(0 Reviews)
0.0
manalianaje7

Hi hope you are doing well I read all instructions and all the requirements. I have 8 years of experience in corporate office in backend process but this will be enhanced my leadership ability and want help people as w More

$3 AUD / hour
(0 Reviews)
0.0
Derickq

Hello Dear Client, I just read your posting. It sounds like you need an Experienced Sales Representative to help you engage with your customers and prospect list and convert them into business. I have an extensive More

$7 AUD / hour
(0 Reviews)
0.0
veekshajain1

I have handled similar roles and responsibility in the previous job which i worked till now. I am dedicated and self motivated when it comes to work and also is flexible at working hours. I am a certified digital marke More

$7 AUD / hour
(0 Reviews)
0.0
MayNyaradzo

I have a total of 6 years work experience in this field and am confident that I am a good fit for the vacancy. My present position has taught me the importance of clear communication and customer service over the phone More

$7 AUD / hour
(0 Reviews)
0.0
mohammednazir712

I'm a beginner as a free lancer and can work independantly. I have more than 9 years experience in international call centre processes such as sales, collections, chats, customer service, emails, backend and frontend. More

$7 AUD / hour
(0 Reviews)
0.0
hermandanajr10

Hi, I am a representative of Verseefy BPO, a company based in the heart of the Philippines. We have been in business for 5 years now. We have recently opened our center's expansion, which can accommodate up to 70 seat More

$8 AUD / hour
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ecologix21

Greetings! I am a Multilingual Management Assistant with a Bachelor Degree in Business. Highly Talented, accomplished & innovative professional with more than a decade of progressive & diversified experience of Manage More

$8 AUD / hour
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0.0
Maroc9notor

Hello Your business proposal is interesting, i have experienced team members in telesales and telemarketing with strong communication skills and very good accents, able to deliver a good customer experience level and i More

$8 AUD / hour
(0 Reviews)
0.0