Looking for Operation Support Analyst – Level III with 5+ years of experience in healthcare industry

Project Duration: 3-6 months

Budget: Upto INR 16 Lakhs

Below are the role requirements:


• All selected responsibilities associated with Operation Support Analyst – Level II

• Manage operational problems and incidents according to established IT operation standards and processes

• Hire, train, motivate, and evaluate junior support analysts

• Maintain policy, procedure and process manuals

• Monitor and evaluate support-based service levels

• Compile and create periodic operation performance reports to inform management and other stakeholders

• Manage end user communications and announcements; handle questions and complaints regarding operational issues

• Manage relationships with third party service/software providers and obtain all current patches and updates

• Build and maintain defined action plans for issues and conduct trend analysis

• Identify internal opportunities for continuous improvement and implement them

• Provide third level user/customer telephone support as necessary


• BS/BA in Computer Science, Information Technology, or an equivalent combination of education and/or experience

• > 5 years of experience in operation support

• Minimum 2 years of experience in infrastructure development

• Experience with various server/desktop systems, operating systems, and diverse technical environments

• Excellent customer service orientation and verbal communication skills

• Advanced analytical thinking and problem-solving skills

Skills: Desktop Support, Technical Support, Troubleshooting, Communications, Customer Support

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About the Employer:
( 0 reviews ) Bengaluru, India

Project ID: #31824990

3 freelancers are bidding on average ₹715000 for this job


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