Customer support

Closed Posted 2 months ago Paid on delivery
Closed Paid on delivery

We're a online retail business and is now looking for a positive talented customer service representative.

She/he will be responsible with the following tasks:

1. Proceed with the online Zendesk ticket system and handle customers' enquiries, also with other sale channel’s customers enquiries (like ebay\Amazon). this involves presale/aftersale services, order/model enquiries. The Zendesk new ticket needs to be attended at least 3 times/day(7 days/week) because we don’t want to put customers to wait for too long.

2. Upload the daily order details on each business by end of the day.(only on businesses days)

Averagely working hour will be 3.5 hours per day.

The initial trial period will be 1 month, and then we will look for long term workers in this role.

Must-have skill: FLUENT English in both writing & reading with patience, because you will need to communicate with Australian local customers.

Skillful knowledge in using Zendesk ticket system for customer enquiries.

Active Can-do with willing to learn everything attitude, try to solve customer problems with manners and basic service skills.(Important!)

Skillful knowledge in using Microsoft Excel file.

At least attending the ticket enquiry system 3 times/day. (Must have!)

Response instructions timely when necessary (Important)

ONLY apply if you confirm to meet ALL requirements above, thanks.

eBay Zendesk Customer Support Data Entry

Project ID: #37523038

About the project

109 proposals Remote project Active 1 mo ago

109 freelancers are bidding on average $1046 for this job

schoudhary1553

Top 1% in Freelancer.com Hi, Greetings! ✅checked your project details: ✅Completed Time: In project deadline We have worked on 900 + Projects. I have 6 + years of the experience in same kind of projects. If you are look More

$1200 AUD in 10 days
(341 Reviews)
8.2
adekunleribigbe

Hello, I am writing to express my enthusiastic interest in the Customer Service Representative position at your online retail business. I am confident that my skills and attitude make me a strong fit for the responsib More

$1000 AUD in 30 days
(54 Reviews)
7.9
mnurunnabi93

*** I wont put customers to wait, will attend at least 3 times/day(7 days/week). *** Will upload daily orders accordingly. *** I can-do anything and willing to learn anything. *** I will response timely for sure. I am More

$1200 AUD in 30 days
(59 Reviews)
7.8
amirn2011

Hello Sir, I see that you are looking for Assist in Customer support I would be a great fit for your project since I previous experince in Customer support I will work for Zendesk ticket, Upload the daily order deta More

$750 AUD in 30 days
(187 Reviews)
6.9
FirstChoiceWeb

Hello There, I am writing to express my strong interest in the customer service representative role you have posted. With over 8 years of experience efficiently handling customer inquiries and requests via Zendesk an More

$750 AUD in 45 days
(130 Reviews)
6.7
mohsinalizafar

Hello there! My name is Mohsin and I am a qualified customer support and virtual assistant expert with 10 years of experience in the field. I have worked with esteemed companies across the USA, Canada, and Germany and More

$1125 AUD in 7 days
(56 Reviews)
6.4
WelcomeClient

Hi There, Ready right now, Understood I'm ready for Customer support and able to perform mention two tasks. I will show you sample for your satisfaction and project accuracy then we will go to start, so please contac More

$750 AUD in 5 days
(153 Reviews)
6.2
ARTICLEYOUWANT

Hello, I am excited about the opportunity to contribute my skills to your dynamic customer service team. With proficiency in Zendesk, Excel, and a strong commitment to providing exceptional service, I am well-equipped More

$750 AUD in 30 days
(96 Reviews)
6.1
bysadaf

Hello, my name is Shahzad and I am a highly skilled virtual assistant with 13 years of experience. I specialize in providing customer support and telemarketing services for small business owners and solo entrepreneurs. More

$1125 AUD in 7 days
(10 Reviews)
5.2
Bashir7861

Hello there! My name is Bashir and I am here to offer you my expertise with eBay, Amazon and Walmart Seller Central. I have extensive experience in completing tasks related to Complete Store Maintenance like Amazon FBA More

$1125 AUD in 7 days
(10 Reviews)
5.1
zafarfarooq612

Hello, I am a highly motivated and detail-oriented customer service representative eager to contribute to your online retail business. With fluent English proficiency in both writing and reading, I possess the patienc More

$750 AUD in 7 days
(41 Reviews)
4.7
BryanMaullon

I have seen that you are in need of a customer service representative for your business. I can check zendesk ticket from time to time and I will not let any client to wait for too long before giving them the response t More

$1000 AUD in 30 days
(9 Reviews)
4.3
ilapitan

Hello, I am interested in the job you have posted. I have been working as a data and order entry, virtual assistant, and customer service support specialist for different e-commerce companies via phone, chat, and em More

$1500 AUD in 30 days
(1 Review)
3.9
dezlop

hello sir, i am intrested in this job i hav e10 years experience in ecommerce and customer support also i have seo and social media marketing experience inbox to discuss ........................ready to start........ More

$750 AUD in 7 days
(5 Reviews)
4.1
harold080792

Hello, Hope all is well. I worked for a video game online store for over three years as a chat support, and we are using Zendesk as the main point of contact. While working for this company, I provided customer servi More

$1500 AUD in 30 days
(11 Reviews)
3.8
Lukwence

Hello, my name is Lukman and I am a dedicated and efficient Virtual Assistant with over 10 years of experience in administrative support, HR and business planwriting. I have the necessary skillset to help your online r More

$750 AUD in 30 days
(3 Reviews)
3.7
jinufeb14

I am an experienced customer service representative. Contact me please....... ........ .......... Regards Jimu JINU

$1125 AUD in 7 days
(16 Reviews)
3.5
Atult1

Hello there! My name is Atul and I am a qualified data entry specialist and project manager with extensive experience in data entry and organization, data cleaning, and validation techniques. I understand you are loo More

$755 AUD in 25 days
(21 Reviews)
3.5
Brenate

Hello, My name is Brenda and I understand the importance of being prompt when tasked with the role

$1200 AUD in 30 days
(5 Reviews)
3.4
R3Logo

With over 3 years as an online retail CSR resolving customer queries across multiple platforms like Zendesk, I have the proven skills and dedication to meet your support needs. I excel at: Handling pre/post purchase More

$800 AUD in 30 days
(1 Review)
3.1