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Customer Support Virtual Assistant

$2-8 USD / hour

Closed
Posted over 4 years ago

$2-8 USD / hour

I need you to be able to answer customer support emails. Some examples are: -Where is my product? I've been waiting for over a week and I will not tolerate this -Please help me change my item from white to blue -Reply to me with a numerical zero if you're reading this -I'm unable to make payment. You lost a sale because I'm unable to use my card. Assume my name is Elizabeth and I ordered a $15.95 white shirt at 1st October with free shipping. Thank you for reading this! Do include your e m ail in your reply.
Project ID: 21695995

About the project

37 proposals
Remote project
Active 4 yrs ago

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37 freelancers are bidding on average $6 USD/hour for this job
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0 I have 10 years of experience. ---------------------------------- Hi Elizabeth! I see that your order was processed on 3rd Oct. Regular SHipping time is 5-14 days. You should be receiving your order within this time. You can see tracking details of your order on : URL ---------------------------------- Looking forward to your message.
$5 USD in 40 days
5.0 (55 reviews)
6.5
6.5
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0 Hi there. Dont really know if you wanted everyone to answer those example emails or what. Anyway I have more than 4 years experience working as a VA and a customer service associate for many global online stores for Amazon, eBay, Shopify, Etsy etc. I can be handy with all the day to day operations of your online store and can communicate with buyers via email, chat, dm's and comments as well. I will be glad to be a part of your team, looking forward to a positive reponse. Regards.
$2 USD in 40 days
5.0 (9 reviews)
6.5
6.5
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Hi, I am writing to express my interest for the job you offer as a Customer Support Virtual Assistant. I am proficient in doing live chats/emails, call handling, doing administrative tasks, collecting/processing data and more. I have 5 years over all experience working as a Customer Support US-based companies such as Amazon US, online fitness websites, and etc. Here are my answers for your sample questions: • Where is my product? I've been waiting for over a week and I will not tolerate this Greetings from us! We are sorry to hear that you still haven't received the item you ordered from us. Upon checking, the item is now being shipped to your location. There are reasons why a shipment is delayed, one of those is that there might be a problem with the courier that is shipping your item. However, rest assured that this concern is already marked as "Urgent". We will update you from time to time and make sure this item will be shipped to you. -- I will answer your other questions if you send me a message. I look forward to your response. Sincerely, Ivan
$5 USD in 40 days
5.0 (8 reviews)
5.3
5.3
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I have read the project's details and willing to serve you as a Customer Support Representative. I have provided customer support to eCommerce stores clients via Zendesk, Slack, Tawk, Gmail, Messenger, web apps, etc. Feel free to contact to discuss further on the project.
$5 USD in 40 days
5.0 (6 reviews)
5.0
5.0
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Hello Elizabeth, Thank you for contacting us today! I would like to congratulate you on completing your purchase with us. I can confirm that your item Order... has been shipped and is on its way to you. The shipping option you selected for this particular product takes 20 - 40 business days. But, depending on customs clearing procedures, it could be longer. You can check back later next week to see if a tracking number is available. Please bear with us Have a great day! PROPOSAL Hello! I would like to be considered for the position of your Customer Service specialist. I have gone through your description and can see that you need someone who goes above and beyond just the Customer Service role, I feel I am that person. I have over 3 years of V.A. experience which has involved email handling and social media post scheduling to mention a few. I also have no problem working full-time. I feel my experience from similar support roles for e-commerce companies would be valuable. Hopefully, this brief proposal is enough for you to grant me an interview.
$6 USD in 40 days
5.0 (4 reviews)
4.9
4.9
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Hello, I'm interested to apply as your customer support/virtual assistant. I have more than 6 years of customer service experience and I am confident that I can do the job very well. Send me more info here marifelsaguit at gmail dot com Looking forward to hearing from you soon. Regards, Marifel
$5 USD in 30 days
5.0 (1 review)
1.9
1.9
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I Will Be Your ⭐⭐Virtual Assistant⭐⭐ ⭐No advance payment. ⭐Pay once project completed # Customer Service Support # Social Media Marketing Plan and Management # Classified Ads posting + Internet marketing # Data Entry # Follow up calls, respond to inquiries +Live Chat Support # Update Website # Email sending and Follow-ups. # Increase your followers for Facebook + Instagram + YouTube etc If there's something I did not mention that you need, please send me a message, and I will be happy to help.
$5 USD in 40 days
5.0 (2 reviews)
0.9
0.9
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Hi I can answer your customer's questions easily !!!!
$5 USD in 10 days
0.0 (0 reviews)
0.0
0.0
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Good day, I have dealt with customers like these before and i would be able to answer those questions for you. If you would like please contact me on chat. I'm interested
$5 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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We Handel all kinds of non voices process with good efficiency and client satisfaction our center works 6 days a week
$6 USD in 3 days
0.0 (0 reviews)
0.0
0.0
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Good day, I am Leslie I am a freelancer trained virtual assistant seeking to make business owner's lives easier through helping them with Administrative Assistant tasks. I am hardworking, open to communication and dedicated to meeting set deadlines for better working relationships. I have a keen eye for details and organization which I believe would be useful for the job. I do care about your business. I deliver value to my clients and help to Drive them to Success. Below are the answer to your samples: “I’m really sorry you’re experiencing this problem. I’m sure we can figure this out, and I’ll work on finding a solution right away!” “I apologize, but I need a few moments to solve this issue. Do you mind holding on for a few minutes while I change the item's color to white? 0 “I’m sorry to hear that you can't use your card, However, we can fix this problem by using another method in sending the payment. Sincerely, Leslie
$5 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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Dear Sir/ Madam, I am pleased to find your job description. I feel that it is the direct match with my qualifications and experience. I have two - year experience as sale staff. At the present, I'm working as a Customer Service - Contract Executive in The Entertainment & Hospitality Complex by handling client's contracts, supporting client inquiries via telephone, online chat and emails. I am hardworking, outgoing and good at communication. I have experience in office. I am a team-player and pay attention to details. I learn quickly. I love challenges and getting the job done. I look forward to having an opportunity of discussing my application with you further and how I can significantly contribute to the Organization. Yours sincerely,
$5 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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0 Hello, My name is Elizabeth and I will be capable and available 6 days a week to assist you with the duties ranging from attending to your clients and managing company files amongst other administrative duties you might require my assistance with. I'm very fluent in reading, writing and speaking English. I have worked as a virtual assistant and customer service representative. I have experience using software like Microsoft Office Suite, Google Docs and various social media platforms like Skype, Instagram, Whatsapp, Youtube, Facebook, etc. I pay strict attention to details and instructions, stay very organized and adapt time management when charged with responsibilities, which enables me to be proactive when required. I'm a very, focused, committed, responsible and reliable individual who makes giving an employer the best results he/she desires my number one priority. I'm open to negotiations on the payment rate and working hours although I will be available to work overtime if required. Please do not hesitate to contact me if my proposal meets your requirements, I'm available to start immediately if hired. Thank you for taking the time to review my proposal. I CANT SHARE MY RESPONSE HER BECAUSE IT EXCEEDS THE CHARACTER COUNT
$8 USD in 40 days
5.0 (1 review)
0.0
0.0
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Hire me I'll complete the task on time
$5 USD in 10 days
0.0 (0 reviews)
0.0
0.0
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Hi, I'd like to start with a traditional way of introducing myself. My name is Paul Villacorta of Launchpad and I'm reaching out because we are interested in working with your company and probably help you in some ways possible. We are an Off-shore service provider that has been in the industry for a combined 30 years of experience. At this point, we're looking forward to give you the most genuine service you could ever find. We offer "BUSINESS LEVERAGING" to advancing the business growth in years to come. As experts in this industry, you will have confidence in what we can do. Our client services include customized Customer Service, After Sales Support, Email/Chat Support, Social Media Management, Article Writing and the like. We also extend our services in the area of Revenue Management such as; Billing Support, Claims Processing Services, Order Management and Order Processing also Debt Collection. Our technical team also specialize in; SMB's, E-Commerce, Head Hunters, IT Services, Software Development, Web Design, and Technical Support. We are in the business of matchmaking the right team to yours and we'd love to schedule a time with you to discuss further on how we can customize your needs and be able to provide the best solution with our experts. What is the best contact number so we can directly call you at your most convenient time possible? Thank you and Cheers! Launchpad
$7 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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I am confident I am the right person for the job, as I have over 15 years experience in the service industry where dealing with customer issues and ensuring immediate solutions and positive outcomes is the main focus.
$7 USD in 20 days
0.0 (0 reviews)
0.0
0.0
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Hi We have gone through your job description and understand your requirement. We have the expertise and are ready to work on this project. Lets get into chat to discuss further. Regards Corcel
$5 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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Below are my response to the sample scenarios: -Where is my product? I've been waiting for over a week and I will not tolerate this Hi Elizabeth, I understand that you still have not received the white shirt you ordered on the 1st of October. I apologize for the delay in the delivery of your item. This is not a common occurrence because our normal delivery time is 2-3days. It appears there has been some issues with the shipping company, thus the delay in the deliveries. I will followup on this and make sure that you get your order the soonest time possible. I know this can be frustrating on your part and I truly appreciate your patience with this matter. -Please help me change my item from white to blue Hi Elizabeth, I understand that you wish to change your item from white to blue. Kindly send us back the white shirt that was delivered to you on the 5th of October. Once received, we will change your item to blue and send it within 2-3 business days. Please note, however, that we only have a one-time exchange policy. Thank you for your understanding. -Reply to me with a numerical zero if you're reading this N/A -I'm unable to make payment. You lost a sale because I'm unable to use my card. Hi Elizabeth, I understand that you are unable to use your card for your order. Kindly send me more information so I can properly assist you with this matter i.e., what happens when you try to use your card? Do you get any error messages? Thank you for your patience with this matter.
$7 USD in 20 days
0.0 (0 reviews)
0.0
0.0
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i have want job in this and completed work according to time period. and can you please pay after complete work. . thank you
$10 USD in 70 days
0.0 (0 reviews)
0.0
0.0
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-0 -Hi Elizabeth. I'm sorry to hear you have not recieved your purchase in over a week! We processed and shipped your order on October 2nd at 13:00:11. There may be some delays with the shipping. Upon tracking the order, it seems delivery should be in the next 24-48 hours. Please bear with us as it is now with the courier. You can contact "Fedex at xxx xxx xxxx" for more details and you may also track its progress at ww... Have a great day! - Hi Elizabeth! Great choice! I happily updated that order for you to the blue T-shirt. Is there any other way we could help to make you smile today? -Hi Elizabeth! We're so sorry you were unable to purchase the item you wanted with your card but thank you for reaching out to us to let us know the payment option you prefer. We are introducing new ways to pay all the time and hope to introduce card payments on our platform soon! Meanwhile you may consider one of the other available options so you may enjoy the item you were interested in. Have a great day! - Hi! I'm Nia. A charismatic young lady who likes to meet new people and to make others smile. I am very interested in your email customer support position for I believe I would thrive in it. You'll find me to be a quick study with a keen eye for detail. I have held similar positions at Check N Go, Netflix, 24hourfitness among others. I am available for work at any time of day and is open for any tests necessary to prove my skills.
$5 USD in 40 days
0.0 (0 reviews)
0.0
0.0

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Flag of SINGAPORE
Singapore, Singapore
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Member since Nov 1, 2018

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