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​APPLE IN HOME CUSTOMER SERVICE SPECIALIST

Role Number: 114212614

Join the team today and we’ll provide you an iMac to work from the comfort of your home and train you to be a successful Apple At Home Specialist. So when you speak to customers, you are not just providing solutions, you deliver the Apple Experience.

Key Qualifications:

•1-2 years proven track record in Sales or Customer Service;

•Excellent communication (spoken and written), interpersonal and presentation skills;

•Strong listening skills (adaptive communication, active listening);

•Discipline to work remotely from home;

•Comfortable to interact with team members via videoconference, phone and chat messages;

•Customer-focused, detailed-oriented individual;

•A solid team player;

•Passionate about technology, experience with computers and able to quickly learn new applications;

•Can translate ‘tech speak’ into everyday, understandable terms;

•Ability to work and make good decisions with minimal supervision;

•Ability to maintain a positive attitude in high-stress/fast-paced work environment where interactions with customers are monitored, recorded and assessed;

•Drive for results and demonstrates high degree of drive and determination;

•Strong organisational skills;

•Comfortable working with ambiguity;

•Adaptive and flexible to changing technologies, process and environments.

Description:

Apple At Home Specialists will be responsible for delivering an exceptional purchase experience to all customers around Apple’s product line. As an At Home Specialists, you’ll be the friendly voice of Apple when customers contact us, you’ll listen and understand to provide total solutions according to customers needs.

Apple At Home Specialists will be expected to:

• Learn about all Apple products & accessories and be an expert on all product features and related accessories;

• Understand Apple’s Digital Lifestyle strategy and how Apple product fits into it;

• Uncover customers needs, then follow through with enlightening solutions;

• Know how to turn mild customer curiosity into intense interest - and ownership;

• Always be curious, staying on top of news about products and initiatives, ready to apply your learning in customer interactions;

• Understand how to appropriately set customers expectations after they have placed their order, e.g., “what happens next,” to ensure a favourable end-to-end purchase experience.

Additional Requirements:

•Flexibility to work on a rotating schedule (including weekends and nights); Weekly Hours: 38.

•A quiet work space, ergonomic chair & desk;

•High-speed internet service (5-10 megabits download and 1 megabit upload) from a reliable provider;

•postpaid line. (Verizon, At & t Sprint or X finity).

•You will be shipped an Apple owned laptop, headset, and Ethernet adaptor, and two security tokens to the address provided in your application.

•When applying, please be sure to verify that your mailing address in our system is an address where you can receive equipment to ensure that there are not delays in receiving your equipment. Make sure you add the apartment number (if any). PO Boxes are not supported and we must have a physical address for you to receive your equipment.

COMPENSATION:

-40% discount on products we sell.

- Part time $25.00/hr full time $40.00/hr (depending on experience).

-Opportunities to earn incentive pay when the remote team meets performance goals.

Apply if you met all requirements and feel free to ask question (where necessary).

Skills: Audio Services, Customer Support, English (US), Voice Talent

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About the Employer:
( 0 reviews ) Adelaide, Australia

Project ID: #18127443

32 freelancers are bidding on average $23/hour for this job

sarbjeet911

Your project will be done perfectly, Your project description almost clear, need few questions to ask, please let me know when possible to communicate on voice call ? Thanks & Regards Maninder Singh

$15 USD / hour
(1 Review)
5.0
honeym0214

Hello, I believe that you looking for a qualified Specialist. We have hundreds of skilled staff for you. -You work with staff directly and pay as low as $3+/hr or by commission -Use our Dialer or your own. -Track More

$22 USD / hour
(0 Reviews)
0.0
mistergreat08

Hello, I have previous work at home customer support experience with Amazon. I would love to do the same for Apple. I already own apple products and am very familiar with the devices. Thanks Relevant Skills and Expe More

$24 USD / hour
(0 Reviews)
0.0
vaidehinatarajan

I have experience in customer servicicing counselling and managing team of sales and marketing for the IT computer companies

$25 USD / hour
(0 Reviews)
0.0
younnesbenhattou

I’m a young men And I know very much how to advising people and convincing them I have an experience in my real life and I can speak English, frensh and Arabic too

$16 USD / hour
(0 Reviews)
0.0
Bronnin

I have excellent customer service skills, am a quick learner with superb communication skills. Looking forward to working with you.

$22 USD / hour
(0 Reviews)
0.0
Szertegia

Hello! (our bid is 14 dollars per hour) We are a premium contact center located in Mexico, 2 hours away from the border which means english, accent and communication skills are great. We have been in this business for More

$22 USD / hour
(0 Reviews)
0.0
yourvirtualworld

I believe that my more than 8 years of experience in the outsourcing industry doing project management and customer support as well as from an international IT company like SUN Microsystems would be of enormous benefit More

$27 USD / hour
(0 Reviews)
0.0
aubinng

Focused on customer management and financial analysis with 4 years of experience in France and Democratic Republic of Congo in the banking sector, I participate in the accompaniment and advice to customers and sales of More

$22 USD / hour
(0 Reviews)
0.0
Rom067

I have been working as a sales representative and problem solver for a while now. I believe my skills meet most of the job requirements. I'm a dedicated person, open to learning and goal oriented. I have great communic More

$22 USD / hour
(0 Reviews)
0.0
aceegundaya

My name is Acee from southern Philippines. I would Like to express my interest in applying for this position. I already have over 3 years of call center experience, working with multiple companies across the Uni More

$22 USD / hour
(0 Reviews)
0.0
rafmarley

I can't say that I am the best applicant since I do have a lot of competition. But since I am a first timer to the freelance industry I want to give my best at certain criteria's such as being efficient, timely and pro More

$22 USD / hour
(0 Reviews)
0.0
lrbap1955

Dear Sir(s): I have a BA from Ohio Wesleyan University. I am fluent in English, Spanish and French. As a former executive in the finance industry, I have worked under pressure and Customer Service area. I am total More

$22 USD / hour
(0 Reviews)
0.0
hitesh10fc

I m currently working with US company where i supporting all the customer from US and New Zealand , i give them support on Remote and try to resolve and give best customer experience,i have total 4 year of experience i More

$25 USD / hour
(0 Reviews)
0.0
cesargarin

Hi, my name is Cesar, I speak Spanish, English and Portuguese, I'm very friendly and i adapt to changes really quickly. I love helping people and i have experience on Facebook pages and contacting the customers directl More

$16 USD / hour
(0 Reviews)
0.0
marycapote15

I have experience in Customer service as well as some tech support. I have no issue with the rotative shifts.

$27 USD / hour
(0 Reviews)
0.0
$22 USD / hour
(0 Reviews)
0.0
jamieramos0123

Dear Sir/Madam, As a motivated individual, I am very much interested in submitting an application for the job post for the Customer Service position. I processed payroll for small businesses in the US, concentrating More

$15 USD / hour
(0 Reviews)
0.0
JAIJELEANE

applying for a full time specialist

$40 USD / hour
(0 Reviews)
0.0
afzeliuspeter

I can work 40 hours a week without a problem. I will deliver perfect costumer service after many years of experience. I have a good knowledge about electronics in general. Relevant Skills and Experience I have severa More

$27 USD / hour
(0 Reviews)
0.0