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Call Centre Quality Assurance

We provide call centre clients with quality and performance checking services. For this role we are looking for a number of telephone operators to answer calls from our clients call centres and record a simple score on how the call centre performed.

No prior experience of the products involved are needed.

Inbound calls will be delivered using VOIP so a computer with a SIP client such as X-Lite or a mobile phone with a SIP client such as SoftPhone will be required. If you do not have previous knowledge of working with SIP phones we can assist you in every way.

A reasonably fast internet connection is also required to receive the telephone calls with a decent quality level.

Skills: Electronic Forms, English (UK), English (US), Telephone Handling

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About the Employer:
( 1 review ) Solihull, Thailand

Project ID: #14654544

10 freelancers are bidding on average $7/hour for this job

jkaranm

Hi Future Client, Our business is to make your business effective, profitable, & [url removed, login to view] are able to have a sound understanding of our Clients’ operations and their corporate goals, and we continually bring kno More

$8 USD / hour
(3 Reviews)
5.7
rinarish

​​​​​​​​​Dear Sir/Madam, ​​Good day to you! ​​ I am quite keen on this project that you have raised so I’m hoping (fingers tightly crossed) that I’ll be given the opportunity to help/assist/work on this with your More

$6 USD / hour
(7 Reviews)
4.0
CCharles1

Hi there. My name is Charlene. I do hope that all is well with you. I am very much interested in this project and hope we can discuss further after having read my proposal. I have been a Freelancer for the past 4+ year More

$10 USD / hour
(2 Reviews)
2.9
haytamboussekri

I've already worked in many call centers in my own contry,wich makes familiar with the client service. thanks in advance.

$5 USD / hour
(0 Reviews)
0.0
rizwantaufique

A proposal has not yet been provided

$8 USD / hour
(0 Reviews)
0.0
hebathomas

Dear Potential Client I understand that you are looking for someone with good telephone manner to answer calls calling from your Centers for quality assurance. I am the most suitable person for the job because I work More

$8 USD / hour
(0 Reviews)
0.0
carolinenyangaga

A proposal has not yet been provided

$6 USD / hour
(0 Reviews)
0.0
shandy88

A proposal has not yet been provided

$5 USD / hour
(0 Reviews)
0.0
primemonterona

We are a start up center. We currently have outbound MCA call and we are looking for inbound campaigns. We have softphones, xlite and the likes. Our team is also experienced in inbound calls. We will do daily report an More

$6 USD / hour
(0 Reviews)
0.0
Colaninfotech

We have 10+ team. Hello there, This is shree from colan, we noticed that you are looking for customer service call center quality assurance expert to work under your control. Could you please tell me how many More

$8 USD / hour
(0 Reviews)
0.0