Position Overview
The Results Associate manages Results Clients customers’ phone/web/mail queries promptly and efficiently, and in accordance with company Policy and procedures. The Results Associate is responsible for providing quality and efficient customer service to customers; investigates account issues, respond to general inquires taking appropriate action while providing follow up to customer.
Duties and Responsibilities
Uses numerous computer workstation applications to supply live responses to customers’ needs
Documents customer calls in the database system
Assists customers with functionality and basic troubleshooting of product or account issues
Assists in resolving serious complaints and escalated calls
Maintains at a minimum, target levels of performance
Maintains up to date level of product knowledge
Multi Tasks: Listen, input data, proves solutions, navigates through various screens while applying customer satisfaction techniques
Qualifications
Must be proficient on computers. Ability to type 25 WPM or more
Excellent English language skills. Must use proper English, spelling, grammar, punctuation, and syntax
Articulate speech, clear and well modulated speaking voice
Superb listening, probing, negotiation and de-escalation skills needed
Must have excellent analytical and troubleshooting expertise
Must be able to accommodate a flexible schedule, as needed
Customer service or support service experience
Proficient on computers
Strong data entry skills
Excellent customer service skills
Excellent organizational skills
Ability to work in a team environment
Hello,
I have gone through your explanation on your job posting and I think I am the best person that fits into this position.
I am a vast multi-tallented and experienced customer service expert with more than 5 years working experience.
Having gone through your explanations, I believe I can give you the best services you can ever have. I am waiting over chat to discuss more on the work station and other things involved.
Best Regards,
Sam.
I have a wonderful voice that is capable of convincing anyone of my services. My computer skills are superb with excellent typing speed and of no errors
Hi, I believe that my experience with technology, specifically in the web design space, make me the best match for this position. In my previous job, I was responsible for maintaining and updating our company website. I truly enjoyed what I was doing. I would love to bring the coding and content skills I learned d there to this position. Looking forward to your reply!
Hi I will be happy to help you with your project with 8 year's experience in inbound and Outbound customer service and Chat / Email operations.
I've worked with Convergys BPO US based MNC Call Center.
I've worked with EE / T Mobile 4G Network Customer service in UK.
I've recently completed project for Electricity service provider NPOWER in UK.
I've worked with Singapore Airlines and United Airlines.
Please revert so that we can discuss further.
Kindly reply Hi to start a conversation.
Kindly send me a typed message on chat as I am not able to initiate chat message from my side.
I have 12 years of experience in the call centers industry and customer service for multinational companies with very high quality and customer satisfaction