Portuguese Live Chat Support Agent

Job Description:

-Answering customers' inquiries via email and live chat in a timely and professional manner

-Providing customer support on financial, technical and any applicable issues related to the customer support department

-Working together with the Payments/Fraud department to solve problems regarding customers questions

-Working together with the Payments/Fraud department to manage customers payments

-Working together with CRM and Tech department to solve problems and improve the system and give the customers a better service

-Assist Marketing department/Country Manager with local promotions and be updated on activities in the local market

-Understand and follow procedures for the Customer Support department and report any aberration to the closest manager.

Job Requirements:

-Native Portuguese speaker and near fluent English

-Work well under pressure and stress

-Proven track record providing excellent customer experience

Please include your CV in your application.

Skills: Customer Service, Customer Support, English (US), Portuguese (Brazil)

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About the Employer:
( 0 reviews ) Breda, Netherlands

Project ID: #19229999

3 freelancers are bidding on average $12/hour for this job


PORTFOLIO: [login to view URL] ----------------- Good day, Portuguese freelancer, native language Portuguese, graduated in computer management, with available time, responsible in perf More

$8 USD / hour
(6 Reviews)

Hello! I looked at your proposal and I can do this work. I have the necessary requirements, I´m a Brazilian native, I speak, read and write Portuguese fluently, I can communicate well in English and Spanish, I have a More

$7 USD / hour
(0 Reviews)

My name is Nathalia and I have already worked as an operational assitent in beta analytic company. My skills: office, chat answer; reports

$22 USD / hour
(0 Reviews)