Creation of an IT resource planner to ensure the correctly skilled individuals from a shared pool of IT resources are assigned to specific work items that are requested by a number of clients.
As part of the capability there must be a robust set of graphs and reports produced that demonstrate a number of KPI's.
Also ther is a need for workload to be demonstrated via a central calander function which can be outlook or similar
Approach should be to develop a prototype quickly in order to obtain funding based on business value.
If buy-in for the capability is achieved there are opportunities to iexpand to include a workflow capability driven from an IT Service Catalog.
The initial bid (prototype) should be treated as a small project
In order to aid with the process I have mapped the requirements in more detail within the attachment
As I am running to very short timescales, please only bid if you are in a position to deliver a prototype in the next 5 days.