Completed

Automating my reporting needs

Hi,

I would need to automate the reporting that I have created manually and I would like assistance to do this.

Attached you can find the report (named [login to view URL]) that I created manually from a series of reports.

Also attached files called:

PO - Agent Ticket Activity

PO - Agent Ticket Activity (1)

PO - Agent Ticket Activity (2)

PO - Agent Ticket Activity (3)

These are for the daily activity for tickets, I can also get this file by week.

Another file attached is one called [login to view URL] that are the calls received weekly.

First issue is that the name of same people is not on the same format on the reports, for example: Bethan Price is Price, Bethan (100038) and so on.

The values that I am after are:

# Calls

% of serviced calls

SUM Public + Private Comments

# Tickets Solved

Then I do a weekly ranking and then I do a year to date ranking.

If you need more information from my side please let me know but I would like to automate this via VBA or any other suggestion that you may have.

Thanks in advance,

Edson.

Skills: Data Processing, Excel, Excel Macros, Excel VBA, Visual Basic

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