In Progress

Customer Service and Admin Superstar!

Title: Customer Service & Admin Superstar!

Job Summary:

We are a growing online store based in New Zealand.

We are looking for an experienced customer service representative/admin person with superior customer service skills and strong written communication.

Most interaction with customers will be by email so you must have the ability and experience to communicate with customers quickly and effectively from various backgrounds.

You will also be required to track and update customer orders so will need to have excellent attention to detail. You must have basic to intermediate Microsoft Office skills, particularly in Excel.

Please send through your CV/Resume highlighting your skills and experience!

Hours & Availability:

(Ongoing) 15-20 hours per week. With the potential to increase to 30-40 hours later

Must be

• Able to work between July and August 2018

• Able to work between Monday to Friday, and the occasional weekend

• With the agreed hours of work must be between 8am to 8pm New Zealand Time

Key functions include (but not limited):

• Customer Enquiries

• Customer Complaints and feedback

• Refunds and Returns

• Track and update customer orders

• Reconciling Orders

• Liaising with our supplier / procurement team

• Data entry and admin duties

• Any Adhoc or other tasks required

Skills & attributes required:

• Proven superior customer service (3+ years)

• Excellent written communication in English

• Basic to intermediate Microsoft Excel skills, Microsoft Outlook, Google Drive experience

• Excellent attention to detail

Job Performance:

• The successful applicant will have monthly targets and KPI (key performance indicators) for review.

Skills: Customer Service, Customer Support, Data Entry, Excel, Order Processing

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About the Employer:
( 0 reviews ) New Zealand

Project ID: #17290885

Awarded to:

$4 NZD / hour
(3 Reviews)

51 freelancers are bidding on average $7/hour for this job


Hello Future Client, My name Janis, one of the Preferred Freelancer which you can see a badge in my profile. I believe we can help you with your Customer Service and Admin Superstar because its one of our skills an More

$11 NZD / hour
(43 Reviews)

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$14 NZD / hour
(100 Reviews)

I have an experience in managing ecommerce store, doing customer support and order fulfillment. I was providing customer support through email and Facebook while order fulfillment was being done through Oberlo and AliE More

$10 NZD / hour
(2 Reviews)

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$6 NZD / hour
(8 Reviews)

I am Chartered Accountant by profession having experience of more than 6 years in a reputed MNC, worked as financial analyst .Proficient in accounting, bookkeeping. Very hardworking and good communication skills Servi More

$10 NZD / hour
(19 Reviews)

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$4 NZD / hour
(34 Reviews)

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$3 NZD / hour
(18 Reviews)

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$10 NZD / hour
(3 Reviews)

After reviewing the job post and the description I believe I am the best fit for this role. I I have been working in customer service for over ten years and specialize in phone support. I have a great experience of ans More

$7 NZD / hour
(2 Reviews)

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$10 NZD / hour
(1 Review)

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$10 NZD / hour
(0 Reviews)

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$5 NZD / hour
(0 Reviews)

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$10 NZD / hour
(0 Reviews)

Hi! I am interested in applying to your job post. I have years of experience in sales and customer service and I think I’d be a great fit for the position. Please let me know if the position is still vacant. Thank you!

$8 NZD / hour
(0 Reviews)

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$7 NZD / hour
(0 Reviews)
$4 NZD / hour
(0 Reviews)
$8 NZD / hour
(0 Reviews)

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$8 NZD / hour
(0 Reviews)

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$7 NZD / hour
(0 Reviews)

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$7 NZD / hour
(0 Reviews)