Customer Service & Admin Superstar!

Title: Customer Service & Admin Superstar!

Job Summary:

We are a growing online store based in New Zealand.

We are looking for an experienced customer service representative/admin person with superior customer service skills and strong written communication.

Most interaction with customers will be by email so you must have the ability and experience to communicate with customers quickly and effectively from various backgrounds.

You will also be required to track and update customer orders so will need to have excellent attention to detail. You must have basic to intermediate Microsoft Office skills, particularly in Excel.

Please send through your CV/Resume highlighting your skills and experience!

Hours & Availability:

(Ongoing) 15-20 hours per week. With the potential to increase to 30-40 hours later

Must be

• Able to work between July and August 2018

• Able to work between Monday to Friday, and the occasional weekend

• With the agreed hours of work must be between 8am to 8pm New Zealand Time

Key functions include (but not limited):

• Customer Enquiries

• Customer Complaints and feedback

• Refunds and Returns

• Track and update customer orders

• Reconciling Orders

• Liaising with our supplier / procurement team

• Data entry and admin duties

• Any Adhoc or other tasks required

Skills & attributes required:

• Proven superior customer service (3+ years)

• Excellent written communication in English

• Basic to intermediate Microsoft Excel skills, Microsoft Outlook, Google Drive experience

• Excellent attention to detail

Job Performance:

• The successful applicant will have monthly targets and KPI (key performance indicators) for review.

Skills: Customer Service, Customer Support, Data Entry, Excel, Order Processing

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About the Employer:
( 0 reviews ) New Zealand

Project ID: #17118130

38 freelancers are bidding on average $7/hour for this job


Hello, I can help with you in your project Customer Service & Admin. I have more than 5 years of experience in Customer Service, Customer Support, Data Entry, Excel, Order Processing. We have worked on several simil More

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My name is Beverly Maniago. I have been doing freelance work through this website since 2005. I have a Bachelor’s degree in Mass Communication and have seven years of experience in customer service. I was an email, cha More

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I am an Accountant by profession and a computer expert with a typing speed of 70 words per minute. Am also a well conversant social media personality with high socializing abilities.

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Dear Hiring Manager, I am very much interested in the job posted. I am an experienced customer service agent for more than 7 years mainly on Email and Chat support in one of the biggest companies here in our country More

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