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Excel Expert for ITIL Incident Management===Need this to be done by 12 Noon tomorrow(26th Feb 2024)

min ₹2500 INR / hour

Closed
Posted about 2 months ago

min ₹2500 INR / hour

I'm in search of an Excel expert with knowledge in Incident Management within ITIL. I have data of about 60 major incidents. I need you to: - Put a pivot table on specific parameters - Apply particular formulas Your task would be to: - Calculate Mean Time To Resolve (MTTR), - Determine the number of incidents by category, - Examine Mean Time to Resolution, - Compile a summary of incidents by priority Regarding specific calculations or formulas, you will need to calculate the average duration for both MTTR and the mean time to resolution. Ideal applicants will have great Excel skills and some experience with ITIL incident management. A keen eye for detail and understanding of data analysis will be advantageous. If this sounds like a task you can excel in, I would love to hear from you.
Project ID: 37808550

About the project

19 proposals
Remote project
Active 16 days ago

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19 freelancers are bidding on average ₹2,500 INR/hour for this job
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Top 1% in Freelancer.com Hi, Greetings! ✅checked your project details: ✅Completed Time: In project deadline We have worked on 900 + Projects. I have 6 + years of the experience in same kind of projects. If you are looking for a true Freelancer, I am the Right person for you. I am available almost 24-7 and am very responsive. I feel proud that I am a trusted Freelancer who pleases almost every single client. You can rest assure, your work will be delivered well in advance of others, with passion and accuracy. I guarantee you instant communication & responses when you need me. Why choose me? I think every client is the reason for my success. I only take projects which I am sure I can do quickly. My Portfolio Items: https://www.freelancer.com/u/schoudhary1553 I would really like to work with you on this project. If interested, Kindly contact me via chat for further details and discussion. Thank you Sandeep
₹2,500 INR in 40 days
4.9 (569 reviews)
8.5
8.5
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Hi there! As I have read, I see you need help and I could help you! I'm a professional Database Administrator and Analytics Engineer with more than 10 years of experience and more than 300 projects done here on this platform. I offer unlimited revisions and I don't require any payment in front. I always meet delivery deadlines working until I get the desired results. I know all the most used softwares to do this project specifically, I could even give you some other options in case you think is better to use other tools. Send me a message so I can show you my previous work and we can discuss more. Best regards, Giovanni. *
₹2,500 INR in 40 days
4.9 (58 reviews)
6.9
6.9
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ITIL certified, Professional SW dev and Excel, Ready to create the required excel incidents management reporting, metrics in excel "48 hrs. as max time to delivery from start time"
₹2,500 INR in 40 days
5.0 (9 reviews)
4.3
4.3
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As a seasoned software engineer and passionate data analyst, your project resonates deeply with my expertise. I have a solid command over Excel and I am well-versed with ITIL's incident management principles, ensuring that your data analysis needs are expertly addressed. Utilizing pivot tables and applying unique formulas are skills that I excel in and ready to put into practice for you. My analytical ability will enable me to promptly calculate MTTR (Mean Time To Resolve), statistically benchmark the number of incidents by category, critically examine Mean Time to Resolution (MTR) and compile well-versed summaries of these incidents categorized by priority. My promise is great attention to detail, thorough analysis, and the utmost data integrity. I take pride in delivering high-quality solutions and can assure you the same here. Partnering with me will bring you experiential excellence steeped in a technology-driven approach capable of producing deeply insightful reports essential for informed decisions in your ITIL environment.
₹2,500 INR in 40 days
5.0 (13 reviews)
3.6
3.6
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I believe I am the perfect candidate for your project, with a specialist set of Excel skills and priceless experience in ITIL incident management. Over the years, I have mastered the art of transforming raw data into meaningful insights using Power BI. In your case, I promise to apply the same level of diligence and precision as I've done in similar projects. From putting appropriate pivot tables to applying specific formulas - calculating MTTR and Mean Time to Resolution, analyzing incidents by category, duration, and priority - I assure you that no stone will be unturned. Moreover, what makes me unique is my deep understanding of how data analysis serves to achieve tangible business objectives. Given a dataset of major incidents like yours, my goal would be not only to deliver accurate calculations but also translate these into actionable insights. With my familiarity in deciphering data using the most common formulas and functions in spreadsheets, I can compile a comprehensive summary that will help you make informed decisions for streamlined Incident management. In conclusion, my name is Pablo and my core objective is to leverage data processing skills to deliver compelling reports and dashboards using Excel. I understand your need for a finished project well before noon tomorrow on Feb 26th, 2024. Trust me with this task and let's meet that deadline together while exceeding your expectations with quality and efficiency.
₹2,500 INR in 40 days
5.0 (3 reviews)
1.5
1.5
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Hi, I am an Excel expert and have the experience of building reports and dashboards. We can connect and discuss it in detail.
₹2,500 INR in 40 days
0.0 (0 reviews)
0.0
0.0
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Are you looking for a reliable and professional virtual assistant who can do perfect data entry, web research and copy paste tasks? Yes, You are at right place. I am here to give you best service as you expected. I am committed to provide you with the fastest, most perfect data entry, web research and copy paste tasks! My Full list of services: Data Entry (All type) Copy Paste PDF to word PDF to excel Scanned Pages and Images to excel/Word Business Cards details in excel or word WordPress articles/Products posting I'm very professional and have great experience in Data Entry, MS Excel, MS Word, PDF to Excel, PDF to Word, Business Card Data Entry, Manual Typing, Word-press I will be your topnotch virtual assistant and provide you on-time delivery to Customer and also 24x7 Service.
₹2,500 INR in 40 days
0.0 (0 reviews)
0.0
0.0
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Hi I am efficient in Microsoft Word and Excel. and can ensure your data is entered accurately. I already did similar projects before. I am ready to start now, and I will be happy to work with you. thanks!Hesham
₹2,500 INR in 40 days
0.0 (0 reviews)
0.0
0.0
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Hello sir i can complete your work within 3 Hrs Please give me the work My work is very fast and workhard
₹2,500 INR in 4 days
0.0 (0 reviews)
0.0
0.0
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As an Excel maestro with a sharp analytical edge and extensive experience in data processing, I am more than equipped to tackle your ITIL incident management task. Over the years, I've helped numerous clients transform their raw data into actionable insights, and I can do the same for you. Working my way fluidly through Excel and Microsoft Office, leveraging powerful resources like pivot tables and formulas will be no sweat. In particular, my expertise rests in calculating key metrics like Mean Time To Resolve (MTTR), determining the number of incidents by category, examining Mean Time to Resolution, and compiling a comprehensive summary of incidents by priority - precisely what you need. Data analysis has become a second nature to me; thus, you can rest assured that no stone will be left unturned as we navigate through your 60 major incidents. Lastly, one of my strongest attributes is adaptability; I've been praised time and again for my ability to understand and fulfill the unique needs of different clients—big or small. My proficiency in online tools like Google Drive and Trello further exemplifies this trait. So let's not waste any more time—I'm ready to dive into your dataset right away and deliver insightful results by your deadline tomorrow at noon(26th Feb 2024).
₹2,500 INR in 40 days
0.0 (0 reviews)
0.0
0.0
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Hi, Please reply back so that I can work on it and deliver you on time. I have a prior experience on working on excel and work as a business analyst for last 5 years
₹2,500 INR in 40 days
0.0 (0 reviews)
0.0
0.0
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17 years of experience in Telecom profession in handling various KPI's (SLA, MTTR, Issue analysis etc.), Project management, Financial analysis, Problem solving, Data analysis in Excel for various Operators. My tasks are analytically correct. Error free delivery. Customer centricity is my motto Skills:- 1. Understanding of Networking KPI's as stated 2. Handle customer complain by providing technical support with high accuracy 3. Different customer has different problem and I have the ability to do technical analysis for each of them separately and time bound manner I want to discuss more and find out how I can help you in delivering a tailored solution. Looking forward to the opportunity.
₹2,500 INR in 3 days
5.0 (1 review)
0.0
0.0
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Hi, I have 14+ years of experience in IT with over 8+ years in service management, Incident Management, Change Management, Problem Management, RCA, ITIL/ITSM concepts etc. I am adept with the tasks mentioned in the JD. If needed, I can also help with finding the repetitive reason from the Pivot and figuring out ways to reduce/prevent repetitive cases. I understand you have mentioned a deadline, and you might already have someone working on it. However, if you need any further support please get in touch with me. My LinkedIn profile can be shared on request. Regards, Sharmistha
₹2,500 INR in 40 days
0.0 (0 reviews)
0.0
0.0
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I saw this project after your closing target time so I might be too late to bid. However, I have looked at your data and have pulled together some basic analysis in a pivot table format with slicer filters for some of the metrics. If you have not got the response you seek I am happy to share my analysis.
₹2,500 INR in 40 days
0.0 (0 reviews)
0.0
0.0

About the client

Flag of INDIA
Gurugram, India
0.0
0
Member since Feb 25, 2024

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