Manage large amounts of inbound and outbound messages and calls in a timely manner.
Follow communication 'scripts' when handling different enquiries.
Determine customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
Take initiative to upsell products when they arise.
Establish sustainable relationships and engage customers by taking the extra mile.
Keep records of all conversations in our call center database in a comprehensible way.
Attend educational seminars to improve knowledge and performance level.
Meet personal/team qualitative and quantitative targets.
Required language(s): Malay
Fresh graduates who are interested to start their career in a call Centre are also encouraged to apply – TRAINING Provided
Each shift consists of 10 working hours [inclusive of 1 hour lunch]
56 freelancers are bidding on average $132 for this job
★★★★★=== ✅✌❂✌✅ === (oo) Hi there, I am a interested your project. I will give a satisfactory work. I am ready to start now. I am just waiting for your reply. Best regards, Masum
Hi Sir I can provide you a free work firstly. So that you can check weather to give this project to me or not. I m preety good at typing and Excel work. Looking forward to work with you. Regards Simran
I am expert in excel, word and typing and i can work with low salary. because i am new in freelancer. i have experience in word and excel and typing .
I am a final year B tech student with 2 years of experience in this field I’ve worked on several similar projects and I can deliver quality notes to tight deadlines