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Integrate Calendar Functions in FileMaker 11 File

We need to add "workable hours" calendar for a Technisian and IT Service Management database. This is the first of various features to add that we'll build progressively.

DATABASE IS ALREADY BUILT. THERE'S ONLY NEED TO BUILD THE CALENDAR SECTION AND REPROGRAM THE TRIGGER ALARMS SCRIPTS WITH THE NEW CALENDAR.

If you think that the use of some third party plugin would save time, I think SeedCode's Ninja Cal fits on the purpose.

Your own proposal is welcomed too.

Database Description:

The database is developed with FM 11 and CWP. The aim of the database is to let a company of IT Services a way to track and manage requested services from clients. Every client has a different Servicel-Level-Agreements (SLA). This is, a promised time of service solution and attendance.

Problem Description:

Currently, there are 5 alarms letting Admin knows if new service requests have arrived or if technician has not communicated with the client yet, if he hasn't solved the problem inside promised hours, etc.

These alarms are managed by different Time Triggers (e.g.: 30 min, 1h, 8h).

We need that the time counters stops on non workable hours like night or holidays.

Things to build:

*SLA profiles module must be created so Admin can set-up the correct SLA times for different groups of clients.

*The Alarms section must be updated to work with the new SLA profiles.

* Certain Time Events must change values in specific fields.

I attach PowerPoint slides for more details.

Skills: FileMaker

See more: service technician, services agreements, inside track, filemaker work, events calendar module, company powerpoint slides, aim calendar, calendar management, powerpoint service, powerpoint company profiles, time and attendance, service management database, it technician, integrate and manage, cwp, counters, purpose attendance management, integrate time, calendar add, events proposal, calendar module, trigger change, ninja services, solution proposal, managed service proposal

About the Employer:
( 23 reviews ) Pereira, Colombia

Project ID: #2541507

1 freelancer is bidding on average $350 for this job

MartinLuxford

I am an experienced FileMaker developer and have been developing applications using FileMaker for the last 6 years ranging from a complex CRM system to the use of ESS to manage the content of websites. One of the pr More

$350 USD in 5 days
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