Online Support System with Web Cam Support , Ajax Form Posting

Online Support System

We are planning to implement an online support system. This project must have a secure peer to peer connection between end-user and online-support office.

and have two dimensional software. one is the web side. the other one is the help-desk side. Web side should be codded by PHP-MYSQL-AJAX-FLASH or .NET-MSSQL-AJAX-FLASH. Also the help desk side can be like a standalone management console software.

first things first for this online support system we have 1-4 supporters.

Therefore there must be a queue system. User can know the approximately waiting time and can know queue-up request number.

After activating your assistant you may communicate with him/her by using semi-directional (help desk to end-user) with [ CAM and AUDIO and CHAT] or [ CAM and CHAT ] or [ just CHAT ]. User can select the communication type. The default type will be [webCAM,Audio and CHAT] one. User can terminate audio or video.

CAM and Audio have to use different ports and connections at the same time for preventing audio streaming from disconnections.

CAM Communication will be coded with FLASH + FLASH MEDIA SERVER (if necessary) + Secure Connection

CHAT must be coded with Ajax.

AUDIO streaming can be coded with flash media server (if necessary ) or windows media player or real player.

user should stop one of the connections (VIDEO or AUDIO Streaming or Chat)

user should rate the help desk after finishing the online conversation

help desk should save the CAM video with audio connection or chat log.

user should mail chat log to him/herself.

help desk should suspend end-user for a while.

This is the first step of the support system project.

The Second phase of the project is :

Help-desk has several prepared html forms (with database management system), html terms and condition screens, and html text screens on its own. While help desk and end user making conversation with each other, help desk should directly show these prepared documents and let end-user to fill if that document is a prepared form.

The form can be a set of text box with credit card info or a single text dislaimer page.

this must me done with layers while CAM, AUDIO or CHAT connection is alive. Hence these actions should performed with ajax.

P.S. All the the design guide will be provided by experienced web designers as psd files. The interface should match these guidance.

Download the latest fully detailed project description from here.

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Skills: .NET, Adobe Flash, AJAX, Script Install, Video Services

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About the Employer:
( 0 reviews ) Istanbul, Turkey

Project ID: #209182

17 freelancers are bidding on average $6235 for this job


Dear Sir, we can build this project for you. Please check PM.

$7000 USD in 45 days
(7 Reviews)

Hello, this bid is from AvionTechnology, a company with 3+ years of experience in offering IT solutions. We are based out of Schaumburg, US. We have a good eye for perfection because we enjoy taking up several projects More

$5000 USD in 60 days
(5 Reviews)

Hi, According to the requirements received so far, I see this project as an interesting opportunity for us to show our experience and professional skills. Let's chat in PMB in order to discuss your requirements and o More

$6000 USD in 30 days
(3 Reviews)

We can do this project within time; please see PMB for more details.

$7000 USD in 30 days
(2 Reviews)

Please check your PM

$5000 USD in 1 day
(2 Reviews)

Hello Sir, Warm regards from VAPSOFT Technologies Team. We are a well established Web Design and Development Company - with enough expertise in the Web Design and Development Arena. We have created innovative, u More

$7500 USD in 0 days
(0 Reviews)

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$8000 USD in 50 days
(0 Reviews)

hello! we already developed similar projects and we can provide you with a reliable and easy-to-use solution. please open a PMB, so, we can talk more about the project and schedule a suggestive demo regarding our pr More

$7500 USD in 40 days
(0 Reviews)

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$5000 USD in 22 days
(0 Reviews)

We are glad to say that we will be able to do this project. We can do this project for 5000 USD and we need two months of time frame to implement this complete solution. I will put 3 dedicated team members for this p More

$5000 USD in 60 days
(0 Reviews)

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$7000 USD in 45 days
(0 Reviews)

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$6000 USD in 60 days
(0 Reviews)

I have BIG experience in Flash Media, Flash, PHP, MySQL. See PM for detail!

$5000 USD in 25 days
(0 Reviews)

We are an American based group of developers located on the Gulf Coast of Mississippi employing a staff of 36 programmers. We have offices in Texas, Florida and Pakistan. We have the expertise to accomplish what you wa More

$8000 USD in 60 days
(0 Reviews)

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$7000 USD in 45 days
(0 Reviews)

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$5000 USD in 35 days
(0 Reviews)

Hi, Though new here in this website, but have a good profile and team to work with. I assure you the best quality with work. Brief About Us,We have a dedicated team of software professionals who are Microsoft Certified More

$5000 USD in 45 days
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