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Freedom Agent – VA remote – Long Term (French speaking)

Our commitment is to free people that they can live their dreams. We do this by providing innovative services and processes to the marketplace. We are Travel Homes, a serviced apartment company embracing the future.

We currently manage 22 apartments in Alsace, France. We work with several cleaning teams and welcome thousands of guests per year. All our check ins are digital and most of our services are digital too.

The company is still a small size company, so you will be reporting and escalating unsolvable issues to the founder. We value freedom for our guests, and for our staff too! If you value freedom and have the competencies below, go ahead and apply!

Your Mission

Your mission is to ensure a 5 star stay to our guests. Help guests and partners resolve their questions and complaints with the highest level of efficiency and courtesy as possible.

Outcomes

1. Improve guest satisfaction on a 10 scale from 9.1 to 9.4 at the end of the year

2. Decrease response time of bookings inquiries. Going from an average 2 hours to a mere 10 minutes

3. Find answers and solutions to resolve guests’ issues in the most direct and efficient way:

• Coordinate with maintenance team on the ground if necessary

• Access our database and progressively build an appropriated FAQ for assistance purpose

4. Decrease financial loss due to cancellation penalty by 50%

• Avoid cancellations operated by OTA (online tourism agency) due to a lack of help in resolving the issue.

Competencies

Able to work alone: Can work alone and doesn’t depend on others to do what is necessary. Value freedom in his / her life. Acts without being told what to do and bring new ideas to the company.

Communication: Writes clearly, correctly and with courtesy to represent our brand at its best. Fluent in French and English.

Listening skills and empathy: Lets other speak and seeks to understand their viewpoints

Creativity/innovation: Generates new and innovative approaches to problems.

Intelligence: Learns quickly. Demonstrates ability to quickly and proficiently understand and absorb new info.

Enthusiasm: Exhibits passion and excitement over work. Has a can-do attitude.

Location: Remote

Approximal time: 40 to 50h/month

Our tools: Property Management System, WhatsApp, Drive, Gmail, Skype, OTA (AirBnB, Booking, Expedia)

If this is a job that gets you so excited that you would even do it for free, we would totally accept that offer from you. But if you prefer compensation (and we totally get it…we prefer getting paid as well) this is what we offer: This is a part time, admin job. The pay is $6 an hour and the hours are 10-15h a week. As we will grow abroad, we will need more assistance in the next years. For now, it’s around 40 to 50h/month.

In addition to being a detailed person, you must follow systems and processes. In fact, just to prove that you are detailed oriented and can follow procedures, when you apply for this position you must include “Freedom Agent n°1” in the subject line or in the text. Yep, that’s our little trick to sort out the people who blanket send their resume to anyone and everyone, from the folks (that’s you) who are truly interested in this position.

Skills: French, Virtual Assistant

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About the Employer:
( 0 reviews ) Illzach, France

Project ID: #23801135

25 freelancers are bidding on average $11/hour for this job

sydneyjovita

Hi there, I am extending my helping hand whether you are a sole entrepreneurs or small to medium scale business owner. I am in the business for 8 years and one of my expertise is Customer Service/Support, assisting Bu More

$10 USD / hour
(21 Reviews)
5.8
danchemla

Freedom Agent French native speaker from France. French mother tongue/English fluent. I provide professional services related to french language. Interested in your VA position. Relevant Skills and Experience I am acc More

$8 USD / hour
(18 Reviews)
5.2
k6dy

Hello, I am a native french virtual assistant. I am very interested in your project. I am available full time. I have many skills which can be important for your project. I am very ambitious and rigorous. Best regard More

$12 USD / hour
(21 Reviews)
4.0
GassOussemaa

Hello , i am an expert and can help you , I am also a native French speaker with large experience , Please send me a private message to discuss more details , Kind regards

$12 USD / hour
(10 Reviews)
3.5
kikiou

Hello I am a french journalist and i would like to help you with this project. Best regards Rafika

$15 USD / hour
(4 Reviews)
2.9
Joelle9B

Bonjour, J’habite l’est de la France : Molsheim. Bien que nous soyons presque voisins, je recherche du télétravail. J’aimerais beaucoup mettre mes compétences au service de votre clientèle. Je suis autonome et organi More

$8 USD / hour
(4 Reviews)
3.1
mohamadshahzad38

i am a highly motivated, result oriented individual, willing to go an extra mile to reach goals and learn along the way. for example, my last job involved data entry and its specific targets on daily basis which i mana More

$12 USD / hour
(0 Reviews)
0.0
lilitima

Freedom Agent n 1 I'm lamiaa from Morocco i have a Master degree in Marketing and Communication.I was a clerk in the Bank for 7 years ( customer service). I'm working also as a french transcriber with severals companie More

$9 USD / hour
(0 Reviews)
0.0
Miylene1

Dear Sir/Madame, I am very interested to work for you. I am excellent english user and basic learner in french with constant desire for improvement. Also experienced user of MC office tools, net research, communicati More

$11 USD / hour
(0 Reviews)
0.0
rsohnirosh137

Student of S.Y.B.M.S hello sir/madam, I am roshni gangadharan,i am about to complete my study of S.Y.B.M.S ...after Graduation i want to move for higher studies and due to busy time period of college and classes couldn More

$12 USD / hour
(0 Reviews)
0.0
AmyCarpe

Freedom Agent n°1 Dear Sir/Madam, I am a native English and French speaker, with a near to fluent spoken Arabic and Spanish. I enjoy the company of individuals of all ages and backgrounds, with a particular interest i More

$12 USD / hour
(0 Reviews)
0.0
missjoanbeltran

Freedom Agent n°1 Dear Hiring Manager, I am very excited to hear about the business that you have. I have worked previously with a similar small rental company. Growing and managing their AIRBNB rental business. I kn More

$10 USD / hour
(0 Reviews)
0.0
iwhayek

“Freedom Agent n°1” Hello, I noticed that you are looking for a qualified virtual assistant to join your company. I am highly interested in the position that you advertised. With more than 5 years in the translation/ More

$8 USD / hour
(0 Reviews)
0.0
annclr

Dear client, Thank you for your job post. I am an English and French native speaker and highly proficient in both languages. I also hold a certificate in Spanish language from the University of Mauritius. I have worke More

$10 USD / hour
(0 Reviews)
0.0
Hajarik

10$ 10hours/week

$10 USD / hour
(0 Reviews)
0.0
jasenkajaskic2

Freedom Agent n°1 Hello, I would like to apply for this job. Please contact me so we can discuss about it. Best regards

$8 USD / hour
(0 Reviews)
0.0
$12 USD / hour
(0 Reviews)
0.0
traceisme

Good day! "Freedom Agent"   I'm Thierry, I graduated in science, mayor mathematics. My native language is French and I'm fluent in English. I really like your project and I would love to work with you.   I'm a virtua More

$8 USD / hour
(0 Reviews)
0.0
Hachouma

Hi Sir, As a travel dreamer, i have the ability to help clients in their travel plans, by assisting them in booking appropriate accomodations. Also helping them for any travel arrangements. Relevant Skills and Experi More

$12 USD / hour
(0 Reviews)
0.0
misssb04

Bonjour J'ai bien lu votre descriptif de l'offre et je suis prête pour accomplir cette mission. Je tiens à vous faire savoir que je suis rédactrice et traductrice spécialisée en Fr/Ar/En. Contactez-moi et vous serez sa More

$11 USD / hour
(0 Reviews)
0.0