I am the co-founder of SNPedia and Promethease. We offer a VIP service for $50 (plus the Freelancer fee in this case), which covers an in-depth conversation of your report.
We have been in business for ten years, and we have found that a discussion is the most effective way to ensure that your questions are answered and that you have an opportunity to learn how to use the features in your Promethease report. Screen-sharing is also an option (while on the telephone) as that makes it easier to use the report features. We generally use Skype for such communications.
We are not genetic counselors or licensed health-care providers, so although we have more experience than anyone in the world working with SNPedia and Promethease, we do not give medical advice. We discuss the genetic aspects of your report, and will refer you as necessary for additional medical counseling to licensed professionals. In some cases, especially when working with multiple data sources (such as from relatives and large families) it may not be possible to cover all issues adequately in a single session; if we foresee that being the case, we will let you know in advance what we anticipate in terms of additional time and cost. However, over 90% of our discussions about Promethease reports consist of just a single session.
Feel free to ask any questions about our service at your convenience.