Waiter Service Manual

We are a growing restaurant company. Till date, all our staff training and motivation has been done on the job & by the seat of our pants.

We now wish to have a pocket size ready reference and rule book documenting our culture and customer service which can be given to every member of the service team.

The pocket manual must be easy to read (large font) with graphics (considering most wait staff is not very qualified or educated.

Personal Hygiene & grooming

Clean and ironed uniforms

Polished shoes

No body odour

No facial hair

Hand wash especially after visiting the wash room

Trimmed finger nails

Time keeping & discipline

Must report on time for duty

How to set up a table for service

How to hold a service tray

How to hold a customer plate

How to hold a wine, water, beer bottle while pouring it at a customer's table

How and when to clear a table

How to change a customer's ashtray

How not to lean while standing

that any conversation between staff in service areas should be in a low tone

Smiling and greeting customers

To smile and greet every customer.

Smile and look for opportunities to serve the customer

If a customer asks for directions, not to point out but to walk them to the desired area

Customer Complaint Handling Policy

To never argue with customers, but to listen and

If there is a product complaint to apologize, clear and offer a suitable replacement

to report any issue to higher ups

Set up check before service

To check for cleanliness and clean service area if necessary

To check for ice, salt n pepper dispensers, napkins, servets, clear bins, check restrooms for cleanliness

to check for DE jour items, non availability items and specials, reservations etc

Billing machine paper rolls, credit card terminal rolls, KOT printer rolls, Toilet rolls in restrooms, writing pen, KOT book page sufficiency

Include everything to boost sales and provide top notch service.

Final manual must be in the form of cdr and pdf files, in printable formats, with page layout with center page stapling

Skills: eBooks, Ghostwriting

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About the Employer:
( 0 reviews ) Chicalim, India

Project ID: #1271989

6 freelancers are bidding on average $228 for this job


Hi, I am Victor Lee from Malaysia. I believe I am the suitable one for this project as I have managed a restaurant as well. Besides, I am also an experienced ebook writer with great creditably. Please check th More

$150 USD in 7 days
(5 Reviews)

I have the experience to get this project done for you. Please see the PMB for more information. Thanks, D

$500 USD in 5 days
(0 Reviews)

Take a look at my portfolio for some examples of what I can do for you. Looking forward to hearing from you soon, Lucas

$200 USD in 10 days
(0 Reviews)

I am a good writer and can follow instructions to the letter. If you want somethings special done I can help you with it. I am a friendly person with a bubbly personality. I try to make your manuals user friendly and f More

$150 USD in 30 days
(0 Reviews)

I am already taking care of a goirls hostel. so i can pretty much take care of things you require. especially cleanliness and order and service manners. hope you would not be disappointed. thanks

$170 USD in 10 days
(0 Reviews)

I am an instructual designer with experience in designing learning material. Most recently I have developed a writing course for a private security firm teaching illiterate employees how to write reports, letters, ema More

$200 USD in 14 days
(0 Reviews)