We are a growing restaurant company. Till date, all our staff training and motivation has been done on the job & by the seat of our pants.
We now wish to have a pocket size ready reference and rule book documenting our culture and customer service which can be given to every member of the service team.
The pocket manual must be easy to read (large font) with graphics (considering most wait staff is not very qualified or educated.
Personal Hygiene & grooming
Clean and ironed uniforms
No body odour
No facial hair
Hand wash especially after visiting the wash room
Trimmed finger nails
Time keeping & discipline
Must report on time for duty
How to set up a table for service
How to hold a service tray
How to hold a customer plate
How to hold a wine, water, beer bottle while pouring it at a customer's table
How and when to clear a table
How to change a customer's ashtray
How not to lean while standing
that any conversation between staff in service areas should be in a low tone
Smiling and greeting customers
To smile and greet every customer.
Smile and look for opportunities to serve the customer
If a customer asks for directions, not to point out but to walk them to the desired area
Customer Complaint Handling Policy
To never argue with customers, but to listen and
If there is a product complaint to apologize, clear and offer a suitable replacement
to report any issue to higher ups
Set up check before service
To check for cleanliness and clean service area if necessary
To check for ice, salt n pepper dispensers, napkins, servets, clear bins, check restrooms for cleanliness
to check for DE jour items, non availability items and specials, reservations etc
Billing machine paper rolls, credit card terminal rolls, KOT printer rolls, Toilet rolls in restrooms, writing pen, KOT book page sufficiency
Include everything to boost sales and provide top notch service.
Final manual must be in the form of cdr and pdf files, in printable formats, with page layout with center page stapling
6 freelancers are bidding on average $228 for this job
I am already taking care of a goirls hostel. so i can pretty much take care of things you require. especially cleanliness and order and service manners. hope you would not be disappointed. thanks