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Customer Service Advisor - $50/hr

The Customer Service Advisor provides elevated customer service for Chanel’s customers via all communications channels (phone, email, and chat). Dedicated to this exclusive brand, the Remote CHANEL Customer Service Advisor assists with all aspects of service across Fashion, Boutiques, Watches & Fine Jewelry, and E-commerce. The advisor assists customers in a courteous and professional manner that supports Chanel’s brand standards providing world-class customer service.

This fully remote (work-from-home) position provides an opportunity for growth through the acquisition of additional skills. The new team member begins with training for Fashion and builds upon this foundation. Each new skill requires additional specialized, formal training and certification.

Requirements

High school diploma or equivalent, some college preferred

3+ years of Customer Service experience

Contact Center experience

Superior verbal and written communication skills

Excellent listening skills with the ability to demonstrate understanding of the customer’s needs

Strong problem solving

Patience and empathy

Positive attitude with a customer-service orientation

Detail oriented with a focus on quality and accuracy, ability to multitask

Strong sense of urgency and commitment to excellence

Able to use effective and probing questioning and listening techniques to identify customer needs

Curious, confident, and driven to find solutions to customer issues

Able to learn and work independently and exhibit ownership as well as in a team environment

Savviness and experience with Microsoft products and cloud technology is essential to use multiple systems

Must have a home-office environment, internet connection, USB headset, and a computer system that meets VIPdesk Connect policies and maintenance requirements

Currently reside in AZ, FL, GA, IL, IN, MD, NV, NM, NJ, NY, NC, OH, TN, TX, UT, VA, or WI

Able to successfully pass a credit, criminal, and employment reference security check

Preferred Qualifications

Experience with luxury brands

Genuine passion for fashion, fragrance, cosmetics, and luxury goods

Experience providing live chat customer support

Benefits

100% Remote/Work-from-Home

Paid Time Off

Medical, Dental, and Vision Insurance

Flexible Spending Accounts

Life Insurance, accident/critical illness insurance

Growth Potential

And More!

Skills: HTML, Website Design, CSS, Anything Goes

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About the Employer:
( 0 reviews ) Phoenix, United States

Project ID: #31487667

6 freelancers are bidding on average $51/hour for this job

(88 Reviews)
8.9
tangramua

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$55 USD / hour
(114 Reviews)
7.9
bsbrajmohan25

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$50 USD / hour
(7 Reviews)
6.5
RavenSolutions

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$50 USD / hour
(17 Reviews)
5.8
irfanui

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$50 USD / hour
(9 Reviews)
4.4
umairkaramat24

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$50 USD / hour
(11 Reviews)
4.5