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INDONESIAN customer support

Responsibilities:

Manage large amounts of inbound and outbound messages and calls in a timely manner.

Follow communication 'scripts' when handling different enquiries.

Determine customers' needs, clarify information, research every issue and provide solutions and/or alternatives.

Take initiative to upsell products when they arise.

Establish sustainable relationships and engage customers by taking the extra mile.

Keep records of all conversations in our call center database in a comprehensible way.

Attend educational seminars to improve knowledge and performance level.

Meet personal/team qualitative and quantitative targets.

Requirements:

Required language(s): Malay

Fresh graduates who are interested to start their career in a call Centre are also encouraged to apply – TRAINING Provided

Each shift consists of 10 working hours [inclusive of 1 hour lunch]

Skills: Indonesian Translator, Customer Service, Customer Support

About the Client:
( 2 reviews ) Cyberjaya, Malaysia

Project ID: #34830131

12 freelancers are bidding on average $444 for this job

FaizaBilal

Hello, Please review my profile as I have relevant skills and experience in Customer Support/Service. I have completed similar projects before for Inbound and Outbound Calling, email handling, and Live chat via Zendesk More

$250 USD in 5 days
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faizaltori01

I had been working as a permanent virtual assistant for more than 3 years (The company located in KL, Malaysia). My tasks were supporting and managing projects in a different country, including all required administrat More

$400 USD in 7 days
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nadiahsb

Hai, saya adalah seseorang yang mahir dalam 3 bahasa. Indonesia, Inggris, dan Malaysia karena sanak famili saya ada yang kenegaraan Malaysia dan banyak sekali teman saya warga negara Malaysia. Saya rasa saya merupakan More

$600 USD in 2 days
(0 Reviews)
0.0
faizanmaqbool695

Hello respected client! Customer satisfaction is my greatest pleasure! Thanks for posting. I am happy to send my proposal on this project. The field you need is my special. I assure you if you work with me once you wil More

$250 USD in 1 day
(0 Reviews)
0.0
Dewimencrang126

Hello sir i am dotti I have experience finishing orders to handling outgoing - incoming letters and email, incoming calls also peoples need on one time So, i am the one you need for this projects to give excellent ser More

$280 USD in 7 days
(0 Reviews)
0.0
sherifshaban90

تقدم eTranslators 4 سنوات من الخبرة في تقديم خدمة عالية الجودة ، وترجمة احترافية وفعالة ، ونسخ ، وتحرير ، وتدقيق لغوي ، وكتابة ، وتعليق صوتي ، ودبلجة ، وتطوير المحتوى الرقمي وحملات الإدارة. تمتد خدماتنا لأكثر من 200 لغ More

$500 USD in 7 days
(0 Reviews)
0.0
mariadian74

Greetings. I have read your projects carefully, and I can help you with your project. I am ready now and can start ASAP. I am also an expert and have great working experience in Lead Generation, Web Search, Web Scrapin More

$700 USD in 30 days
(1 Review)
0.1
kingadarsh039

I can do multiple tasks at a time to work fast. I have one year experience in customer support services. I will do my job at best that i can do. I can work for 6 hrs per day. As i can assure your project will be comple More

$500 USD in 7 days
(0 Reviews)
0.0
normashuib

Hi I am Norma from Malaysia. I am a professional qualified freelancer who is able to manage large amounts of inbound and outbound messages and calls in a timely manner. I understand your job specification of handling More

$600 USD in 7 days
(0 Reviews)
0.0
aedyazman

Hi, I'm the one you're looking for. I can speak Malay and interested to start my career in call centre. I will exceed your expectation with my performance. Hope to hear from you soon. Thank you.

$250 USD in 7 days
(0 Reviews)
0.0
tifinyventures

Hello prospective employer, I've read through the brief, and I understand what is expected. I strongly believe I would be an asset to your organization because I am passionate about building strong customer relationshi More

$500 USD in 7 days
(0 Reviews)
0.0
mutiaraselatan01

I graduated from english literature program and an Indonesian native speaker. I also speak sundanese. I learned about poem, novel, movie, lyric, etc. I teach korean kid around 4 years old to speak english. I usually tr More

$500 USD in 7 days
(0 Reviews)
0.0